General Manager Clinical & Volunteer Services

In January 2026, nursing, medicine, allied health, family support, bereavement counselling, and volunteer services came together under a single integrated executive portfolio. This was a deliberate structural move — the operational expression of EPC's VBHC Framework and the coherent, multidisciplinary model of care around which the next phase of transformation is built.

You will report directly to CEO Adjunct A/Prof Gaylene Coulton and join a lean, close-knit executive of three (CEO plus two GMs). A Manager of Clinical Operations and the Clinical Educator will report to you, freeing you to focus on strategy, integration, external representation and the leadership of your teams.

Year 1 of the transformation is complete. Workforce redesign, fleet optimisation, fundraising strategy and office consolidation have been operationalised into business as usual. All EPC teams are now under one roof at Mitcham, with refurbished offices and modernised HR and finance systems (Employment Hero) live.

You inherit a settling team, a clear three-pillar strategic runway endorsed by the Board, an active innovation portfolio (PerEmpo PROM, video-telehealth, PSA pharmacist pilot, Palliative Medicine Registrar program), and sector recognition — EPC's Central Team was nominated for the 2025 National Innovation in Palliative Care Award and EPC's Volunteer Program won the 2024 National Palliative Care Australia Award.

What is required now is leadership. Visible, calm, emotionally intelligent and clinically credible. The workforce is long-tenured, deeply committed and, after a period of significant change, ready to be led by someone worth following.

In your first 12 months, you will have built trust with a multidisciplinary workforce, integrated clinical and volunteer services into one coherent model of care, delivered early wins on service optimisation (Intake and Aged Care functional reviews, embedding Telehealth and AI Scribe), partnered effectively with the CEO and senior leadership, and retained and engaged key clinical talent. The most important measure of success is cultural — whether the clinical and volunteer workforce feels seen, heard, supported and led.

• Nursing qualification strongly preferred but psychology/mental health/social work qualifications welcomed; palliative care ideal; community or aged care next best adjacency. Acute-hospital-only backgrounds without palliative care experience are unlikely to translate.
• Demonstrated GM-level (or highly comparable) experience leading multidisciplinary clinical and allied health teams. This is not a first GM role.
• Genuine multidisciplinary fluency — an understanding of both nursing and allied health mindsets and practice.
• A leader whose self-awareness and emotional maturity are the quiet engine of how they lead — the maturity to lead people through change with respect, transparency and psychological safety.
• Financial fluency within government-funded environments; proven stewardship of budgets under DoH-style funding constraints.
• Deep respect for clinical governance, quality, safety and accreditation.
• Credibility with government, universities, hospitals and peer providers preferred.
• Values genuinely aligned to EPC's — compassion, dignity, excellence and empowerment.

• Location: Mitcham, Victoria (all EPC teams under one roof)
• Remuneration: Attractive base + super + full NFP salary packaging at the full rate; five weeks' annual leave.
• Employment: Full-time, ongoing
• Reporting to: Chief Executive Officer
• Direct reports: Manager of Clinical Operations, with clinical and allied health leadership beneath. Clinical Educator
• Applications close: Friday 11 September 2026

Candidates are invited to submit a current CV and a covering letter addressing:

• Your interest in EPC and this specific role
• How your experience aligns with the success profile — clinical background, GM-level leadership, multidisciplinary fluency and emotional intelligence
• Your view of what the first 12 months would look like from your perspective

Apply via Seek