Store Manager Brisbane Airport (NEW STORE OPENING)

Be part of our second Queensland store – opening soon at Brisbane Airport!

Following the exciting success of our first Queensland store, Koko Black Group is continuing to grow and we're looking for an exceptional Store Manager to lead our newest location at Brisbane Airport.

If you're passionate about premium customer experiences, love developing high-performing teams and thrive in a fast-paced environment, we'd love to hear from you.

✨ Why You'll Love Being Part of Koko Black Group

• Supportive team culture – values-led, collaborative and focused on your growth
• Surrounded by chocolate – plus enjoy a sweet 40% team member discount
• Real career opportunities – we invest in and promote our people
• An exciting airport environment – lead a brand-new store in one of Australia's busiest travel destinations
• Help shape our newest Queensland store – play a key role in bringing the Koko Black experience to Brisbane Airport

This is your opportunity to help build something special from day one.

👑 Your Role

You'll play a key role in creating exceptional customer experiences while leading and inspiring your team to deliver operational excellence.

Together, you'll:

• Lead by example, delivering exceptional customer experiences every day
• Recruit, coach and develop a passionate, high-performing team
• Create an engaging, positive and inclusive store culture
• Maintain exceptional visual merchandising and operational standards
• Drive sales performance while achieving commercial and financial targets
• Ensure stock, merchandising, compliance and store presentation reflect the Koko Black brand
• Build a team that brings our passion for premium chocolate and customer service to life

💼 About You

You'll bring:

• Leadership experience in retail, hospitality or premium customer service
• Experience working in an airport retail environment is highly regarded, with an understanding of the unique operating hours and fast-paced nature of airport retail
• A passion for coaching and developing people
• Strong commercial acumen and the ability to drive results
• A customer-first mindset and a love for creating memorable experiences
• Energy, adaptability and excitement about launching a brand-new store
• Availability to work a flexible roster, including early mornings, evenings, weekends and public holidays

🍬 Be Part of Something Special

At Koko Black Group, we believe in craftsmanship, curiosity and connection. As we continue to grow in Queensland, we're looking for passionate leaders who want to make a lasting impact and help shape the future of our brand.

If you're ready to lead a brand-new team, create memorable Koko Moments and grow your career with Koko Black Group, we'd love to hear from you.

✨ Apply now to join the team at Koko Black Brisbane Airport.

If you're ready to create moments of magic with chocolate at the heart and you’re comfortable with a flexible schedule including evenings and weekends — we’d love to hear from you!