Service Delivery Manager

ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s conventionally armed, nuclear-powered submarines – the largest and most complex industrial undertaking in Australia’s history.

Our work is interesting and meaningful, contributing directly to Australia’s national security. We offer rewarding roles that provide the opportunity to grow your career, and the flexibility to balance life and work. A career at ASC is like no other, delivering a deeper purpose we can all be proud of.

About the Opportunity

Play a key leadership role in delivering the technology capability that supports Australia's sovereign submarine programs.

Supporting both the Collins Class Submarine Program and Australia's future nuclear-powered submarine sustainment capability, this position sits within a highly secure, complex and strategically important environment. As a trusted deputy to the Head of IT, you'll help shape service delivery, technology operations and program execution across critical national defence programs.

• Overseeing the delivery and continuous improvement of critical IT services.
• Managing complex programs of work that support submarine sustainment activities.
• Driving service performance, operational excellence and customer outcomes.
• Leading high-performing teams across service delivery and IT operations.
• Managing technology risk, compliance and security obligations.
• Working closely with Cyber Security teams to maintain the integrity, availability and protection of critical systems.
• Contributing to IT strategy, roadmap development and organisational planning.
• Supporting the transition to modern technology delivery practices.

About You

You are an accomplished people leader who thrives in complex, high-consequence environments where security, reliability and risk management are paramount.

You'll bring:

• Approximately 10+ years' leadership experience within IT service delivery, operations, technology programs or related functions.
• Experience operating in highly regulated, complex or security-sensitive environments.
• Strong understanding of risk management, governance and compliance frameworks.
• An appreciation and understanding of security, foreign interference and intelligence-related risks within sensitive environments.
• Demonstrated experience leading large-scale technology programs and multidisciplinary teams.
• The ability to influence senior stakeholders and navigate competing priorities.
• Strong knowledge of modern IT service management principles and enterprise technology environments.
• Relevant qualifications in Information Technology or a related discipline. Professional certifications such as ITIL, PMP or CISSP will be well regarded.

Eligibility

Whilst ASC will accept all applications for this role, as this role requires an ability to access protected US defence technology, applicants holding nationality of certain foreign countries will not be eligible. Additionally, due to the nature of this work, applicants must be eligible to obtain and maintain an Australian Defence Security Clearance at NV1 level. Your eligibility for this role is dependent on you obtaining and maintaining such clearance. 

To check your eligibility please visit the Australian Government Security Vetting Agency website.

Benefits

• Unique and challenging work with a deeper purpose.
• Flexibility over how, when and where you work for the best work/life balance.
• Up to 10 days additional leave every year so you can rest and recharge.
• Generous parental leave so you can give your family the focus it deserves.
• Subsidised childcare to ease the financial pressure on your family.
• Health and wellbeing initiatives so you can perform at your best at work.
• Professional development opportunities to advance your career.
• A diverse and supportive environment where you can thrive.
• Discounts and exclusive offers from leading Australian brands to help you save.
• Relocation support for you and your family, whether you’re from interstate or overseas.

How to Apply

As part of your application, please submit both a current resume and a cover letter outlining how your skills, experience, and qualifications align with the essential criteria. We encourage you to provide specific examples that demonstrate your capability and suitability for the role.

Shortlisting will commence after 21 August and only candidates who meet the above criteria will be contacted after this date.

To ensure a smooth and secure application process, please upload your resume in PDF format supported by Windows 11.