Account Manager – Victorian Government

Account Manager – Victorian Government Hub

About us

Our customers come from all walks of life and so do we. We hire amazing people from varied backgrounds, not because it is the right thing to do, but because it makes us stronger together. If you share our values and our enthusiasm for diversity, you will find a home at Finsbury Green.

We are passionate about the business of print, managed services, communications and logistics, proudly partnering with some of Australia’s most recognisable brands and government organisations. The print industry can fly under the radar at times, but it is a $4 billion industry in Australia where innovation, technology and sustainability continue to evolve. Being part of the Finsbury Green team means working in an open and supportive culture with opportunities for professional development, social and learning events, wellness days, paid volunteering leave and the option to purchase additional leave.

About the role

An exciting opportunity exists for an Account Manager to join our Victorian Government Hub. This role is ideal for a customer-focused professional who enjoys building trusted relationships, managing complex projects and identifying opportunities to grow customer value. You will be responsible for managing a portfolio of Victorian Government customers, ensuring exceptional service delivery while supporting revenue growth across our print, mail, communications and managed services offerings. A strong understanding of mailing services, mail production processes and government communications requirements will be highly regarded. Responsibilities include: • Managing and developing a portfolio of Victorian Government accounts. • Building strong relationships with customer stakeholders across procurement, communications, marketing and operational teams. • Identifying opportunities to expand services and increase share of wallet across existing accounts. • Responding to customer enquiries, preparing quotations and managing projects through to successful delivery. • Coordinating mailing and communications campaigns, ensuring accuracy, compliance and timely execution. • Working collaboratively with production, operations and supplier partners to deliver outstanding customer outcomes. • Monitoring market activity and customer trends to identify growth opportunities. • Maintaining accurate customer information and activity records within company systems. • Supporting the achievement of sales, margin and customer satisfaction targets. • Attending customer meetings, reviews and presentations as required.

About you

You are a relationship-driven Account Manager who thrives in a collaborative environment and takes pride in delivering exceptional customer experiences. You will demonstrate:

• Experience in account management, customer relationship management or business development. • Knowledge of mailing services, mail production or related communications solutions. • Experience working within print, print management, direct mail, marketing services or a related industry. • Strong stakeholder management skills with the ability to build credibility across multiple levels of an organisation. • Excellent communication, presentation and negotiation skills. • Strong commercial acumen with the ability to identify growth opportunities. • Exceptional project management and organisational capability. • A proactive and solutions-focused approach to customer challenges. • High levels of integrity, professionalism and accountability. • A collaborative team-first mentality and a sense of humour that contributes positively to workplace culture.

We value and welcome diverse perspectives and experiences. If this sounds like you, we look forward to hearing from you. Please let us know if you require any adjustments to support you through the application process. To apply, please submit your resume and a brief cover letter outlining your relevant experience. For a confidential discussion about the role, please contact Emma Johnston, Victorian Government Hub + Director.