Discovery Tour Coordinator

•    Part Time 3 days per week
•    EA level 8 - Salary + Super pro rata 
•    An exciting opportunity to join Sydney Water’s Water Literacy and Education team 

About us

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities. Everyday Sydney Water is providing world-class water and wastewater services to the over 5.5 million people who call Greater Sydney home. We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.

About the role

Help bring water to life for our community. In this hands-on, people-focused role, you will coordinate engaging and safe community education experiences that support our Water Literacy and Education Plan. You will help deliver the Discovery Tour and related programs, working closely with visitors, educators and operational teams across our sites. This is an opportunity to make a genuine difference - helping people understand, value and protect water while contributing to more sustainable future communities.

Key Responsibilities

•    Coordinate the smooth delivery of Discovery Tour activities and community education programs that support the Water Literacy and Education plan
•    Monitor risks, implement controls and escalate safety concerns or incidents as required 
•    Provide day-to-day support for the operation and basic maintenance of education facilities and spaces. 
•    Coordinate Discovery Team rostering, staffing, logistics and operational communications to support the safe and effective delivery of programs and events
•    Administer casual staff timesheets and rostering in line with the Enterprise Agreement, including break compliance, minimum shift lengths, penalty loadings and roster notice periods. 
•    Collaborate with the Water Literacy and Education Coordinator to plan, schedule, resource and coordinate community education activities, activations and engagement initiatives. 
•    Manage Discovery Tour bookings, enquiries, stakeholder communication, administration and post-event feedback processes. 
•    Apply organisational campaigns and key messages within community education programs and events. 
•    Support the implementation of digital tools and engagement approaches that improve accessibility and participation. 
•    Maintain and manage educational resources, activation equipment and the Wonders of Water Discovery Van. 
•    Gather feedback and contribute to continuous improvement of community education programs and activations.

Why our team like working at Sydney Water:

•    Huge multi-billion-dollar program of work which shapes Australia’s busiest and largest city. It’s rewarding!
•    Positive team culture which celebrates wins and binds together to face challenges (have we told you were the No.1 company in Australia for graduates!) 
•    Flexible working arrangements, to give you fair work/life balance.
•    We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, gender, or culture.
•    Be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

Dive into Our Great Benefits!

•    Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 
•    Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 
•    Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 
•    24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 
•    Subsidised Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 
•    Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance. 
•    Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 
•    Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile.  

Your personal information will be collected in accordance with Dayforce’s Terms and Privacy Policy and Sydney Water’s Privacy Collection Statement – recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check. 

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.  

Do you think you are up for the challenge? We would love to hear from you! Please submit your resume, cover letter outlining your experiences and respond to the screening questions as part of the application. 

Application close date: Tuesday the 15th of September 2026 11:59pm

If you require further information regarding this vacancy, please email jay.gil@sydneywater.com.au 

Please see the Job Profile for the role’s full accountabilities