Customer Care Consultant

The Role

We are looking for an organised and experienced Customer Care Consultant to provide phenomenal customer service within our Broome Trade Store!

Joining a phenomenally long tenured team (the last recruitment for this store happened back in 2005), we are providing the rare opportunity for an experienced retail professional who can hit the ground running to become part of our community.

Engaging with all aspects of running a successful store (from operating forklift trucks to providing expert advice to tradesmen); this role is ideal for a professional who has worked previously with industrial supplies to call home.

What You’ll Be Doing:

• Act as the first point of contact for customers in person, by phone, and email.
• Provide expert advice on a wide range of industrial products.
• Keep administration organised as required
• Uphold safety standards and foster a positive team culture.

Our Ideal Candidate will have

• Extensive previous experience in a similar wholesale, trades or industrial supplies environment
• Positive and clear customer service manner - both verbally and over email
• A valid forklift ticket and experience with forklift trucks
• A proactive and team first attitude with a willingness to communicate well

What's In It For You:

• Permanent salary, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
• Continuous training and career development opportunities 
• Guaranteed hours with annual leave and sick leave benefits
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.