Bookings Officer / Contact Call Centre

Location: Osborne Park
Employment Type: Full-Time | 38 Hours per WeekJoin Australia's Leading Provider of Occupational Health & General Medical Services
Backed by the world-leading Sonic Healthcare network, Sonic HealthPlus partners with businesses to provide a range of onsite and in-clinic occupational and corporate healthcare services. Sonic HealthPlus is committed to fostering a supportive, inclusive and collaborative workplace where our people thrive. Whether you're wanting to advance your career, develop new skills or looking to make a meaningful difference in your communities, you'll be empowered to grow and succeed with us.

We offer competitive remuneration, ongoing professional development and flexible working opportunities where possible, all within a supportive team culture built on integrity, excellence and care.

About the Role
We're seeking a motivated and organised Bookings Officer to join our team in Osborne Park on a permanent full-time basis.

This is an excellent entry-level opportunity for someone who enjoys working in a fast-paced healthcare environment, coordinating appointments and providing exceptional service to clients and internal stakeholders.

Reporting directly to the Bookings Manager, you will play an important role in supporting the smooth delivery of occupational health services by managing medical bookings, responding to enquiries and ensuring clients receive a professional and efficient experience from initial contact through to appointment completion.

No previous healthcare experience is required - we are looking for someone with the right attitude, strong communication skills and a willingness to learn. Full training and support will be provided to help you develop the skills and knowledge required to succeed in this rewarding role.

This role requires flexibility, with some shifts commencing at 6.30am. The successful candidate will be adaptable, customer-focused and comfortable managing multiple priorities in a busy service environment.

Key Duties & Responsibilities
You will be responsible for, but not limited to:

• Coordinating and scheduling medical appointments for clients in a timely and efficient manner.
• Managing inbound calls, monitoring phone queues and ensuring enquiries are handled professionally.
• Providing exceptional customer service to clients, candidates and internal stakeholders via phone and email.
• Quality checking medical results and supporting accurate processing of client information.
• Maintaining accurate records through data entry and administration processes.
• Monitoring key performance indicators (KPIs), including client wait times and reporting requirements.
• Supporting the effective flow of bookings and ensuring client requirements are accurately captured.
• Completing general administration duties to support the wider bookings team.
• Identifying and escalating issues to ensure a positive client experience and efficient service delivery.
• Working collaboratively with internal teams to support operational priorities and business requirements.

About You
The successful candidate will be a confident and organised customer service professional who enjoys working with people, solving problems and delivering a high standard of service in a busy healthcare environment.Essential Requirements

• Excellent communication skills with a professional and confident telephone manner.
• Strong customer service skills with the ability to build positive relationships with clients and stakeholders.
• Strong administration skills with excellent attention to detail and accuracy.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• Strong organisational skills with the ability to prioritise and multitask.
• Ability to work independently while also contributing positively as part of a team.
• Proficiency in Microsoft Office applications, including Outlook and Excel.
• Flexibility and willingness to support additional tasks and changing business requirements.

Desirable

• Previous experience in healthcare administration, bookings coordination, contact / call centre or customer service environments.
• Experience managing high-volume phone enquiries or appointment scheduling.
• Knowledge of medical terminology or occupational health services.
• Experience working with booking or client management systems.

Why Choose Sonic HealthPlus?
At Sonic HealthPlus, we value our people and offer a range of benefits to support your career, wellbeing and lifestyle, including:

• Flare benefits platform: Access to exclusive discounts and gift cards for more than 9000 retailer locations across Australia.
• Novated leasing: Opportunity to finance a vehicle of your choice with simplified management and potential tax savings.
• Fitness Passport: Enjoy discounted gym memberships at participating fitness centres across Australia to support your health and wellbeing.
• Employee Assistance Program (EAP): Access free, confidential counselling services for you and your immediate family whenever you need support.
• Career development: As part of the Sonic Healthcare network, you'll have access to structured career progression, ongoing professional development, salary progression and network-wide opportunities to develop your skills.
• Supportive team culture: Work alongside experienced and passionate colleagues who support one another, celebrate success and are committed to making a positive difference, every day.
• Commitment to diversity: Sonic HealthPlus is an equal opportunity employer committed to creating an inclusive workplace. We also value candidates with Australian Defence Force (ADF) experience and encourage veterans and partners of veterans to apply.

Join Sonic HealthPlus
Ready to grow your career? Submit your resume and cover letter today and join Australia's leading occupational healthcare providers!