Customer Experience Manager

Customer Experience Manager 

This is an exciting leadership opportunity to accelerate Bupa’s Health Insurance business by delivering exceptional customer experiences and driving meaningful commercial outcomes. 

Working across the organisation, you will lead the resolution of complex challenges through innovative, experimental, and customer-centric approaches, while championing a culture that places customer insights at the heart of decision-making. 

You will build strong cross-functional partnerships to influence prioritisation, align stakeholders around shared objectives, and capture and report on key customer metrics. Leveraging Design Thinking methodologies, you will collaborate with teams to solve business problems, enhance organisational capability, and deliver measurable impact. 

Success in this role will require a driven and inspiring leader with outstanding customer focus, strong commercial acumen, proven people leadership experience, and the ability to influence effectively within a complex matrix environment.

This role includes (but is not limited) to:

What You’ll Bring

We’re looking for someone who’s passionate about helping others and thrives in a fast-paced, people-focused environment.

To succeed in this role, you’ll ideally have:

What’s in it for you  

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. 

We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.