Client Accounts Officer

Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple: make possibility a reality.

About The Role:

As a Client Accounts Officer, you will play an important role in ensuring the efficient management of customer accounts and supporting the organisation’s financial sustainability. You’ll oversee the end-to-end credit management process to maintain accuracy, compliance, and strong customer relationships.

• Provide credit management support across all areas of accounts receivable
• Maintain accurate and up-to-date customer account records
• Support the reconciliation of accounts and investigation of discrepancies
• Contribute to efficient billing, collections, and debt recovery processes
• Assist in sustaining business cashflow through proactive credit management

What you’ll be doing:

In this role, you’ll manage the daily operations of the credit function, ensuring timely processing and resolution of account matters while maintaining a high standard of service and compliance.

• Reconcile and maintain customer accounts, ensuring accuracy and timeliness
• Conduct debt recovery activities including negotiation and payment arrangements
• Prepare monthly collections reports and commentary for management
• Identify and escalate financial risks or inconsistencies in customer accounts
• Process billing runs, direct debits, credit notes, and fee waivers
• Support internal departments with receivables processing and account inquiries
• Maintain detailed records for auditing and compliance purposes
• Contribute to continuous improvement of systems, processes, and service quality

What we’re looking for:

• We’re seeking a detail-oriented credit professional who thrives in a fast-paced environment and demonstrates accountability, initiative, and strong customer focus.
• Minimum three years’ experience in credit management, accounts receivable, or debt recovery
• Strong analytical, problem-solving, and organisational skills
• High level of accuracy and attention to detail under pressure
• Excellent communication and negotiation skills
• Proficiency in Microsoft Office and financial systems (Microsoft Dynamics desirable)
• Qualification in finance, accounting, or a related field preferred
• Commitment to continuous improvement and quality service delivery

Benefits and Perks:

• Salary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses
• Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs
• Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman
• Discounted family gym memberships through Fitness Passport
• Supportive induction and learning opportunities
• 6 week’s paid parental leave for primary carer
• Free coaching and counselling through our Employee Assistance Program
• Reward and Recognition Program

Intrigued? We’d love to hear from you. Please click "apply" to submit your application and join #TeamPossible today! 

Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.