Platinum Customer Service Officer

About Us

Join us at Cleanaway and help make a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens up a world of possibilities.

Cleanaway is Australia's largest company in the sector — an ASX-listed, high-growth organisation of more than 10,000 people delivering essential services to millions of customers and communities nationally. Our goal is to be recognised by our customers as the most innovative and sustainable waste management company, with industry-leading Health, Safety and Environment performance.

About the opportunity

Based at our Northgate office, this role supports Cleanaway’s national accounts. These are high-value contracts spanning major corporates, councils and government agencies, and the service they receive is managed by a small group of specialists rather than a general enquiry queue.

We are seeking a Platinum Customer Service Officer to join that team. This is a role for an experienced customer service professional who is confident holding responsibility for a defined portfolio of accounts, and who takes a genuinely consultative approach to resolving customer issues.

Key responsibilities

• Manage customer relationships through a combination of practices and strategies that support retention, contractual performance and sales growth
• Manage customer service requests end to end within the Cleanaway Salesforce CRM
• Achieve first-call resolution in line with best practice, supporting both efficiency and customer satisfaction
• Administer and process pricing queries, escalating for compliance and approval where required
• Investigate, log and resolve customer complaints to achieve a positive outcome and improved service
• Monitor and record activity across inbound calls, outbound calls and email correspondence

Skills and experience

• Demonstrated experience in a customer service or sales role
• A proven ability to manage complaints effectively and resolve customer matters to a successful conclusion
• Strong communication and negotiation skills, with the confidence to engage senior stakeholders
• The composure to manage competing priorities and maintain service standards under pressure
• Intermediate Microsoft Excel capability
• Experience with Salesforce CRM is desirable, though training will be provided

Why join Cleanaway?

• Competitive Salary
• Learning and development opportunities
• Scope for growth within the business
• Support from a strong network
• Flexible work arrangements
• Great staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing *********@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button below or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.