Operations Team Leader

About Marken:

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

The Role:

The Operations Team Leader assists with the day to day running of the operations department, liaise between different internal departments and external vendors. This role will monitor and control bookings, movements, and special instructions and be the main point of contact for drivers, monitor POB, POD.

What you’ll do

• Export operations –creating SLI, preparing labels and export pack for driver

• Imports – overseeing daily imports deliveries

• Driver scheduling – overseeing the routing of jobs for drivers as needed

• Dispatch - Scanning freight, accounting for freight Providing coverage for dispatch staff when they are on leave

• Singapore console counts – physical freight matches the system

• Problem solving – assisting supervisor with any discrepancies

• Credo – Preparing and approving

• Overseeing facility as required

• Domestic bookings as required

• Dealing with different departments on all facets of the business

• Dealing with sub-contractors and vendors

• Track and trace on shipments as required

• Airline bookings and other arrangements

• In conjunction with you manager, ensuring the company vans are serviced on a regular basis and are within a safe and working order.

What you’ll bring

• 5-year background and work experience in Operations

• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.

• Knowledge on international compliance & security regulations

• Budget development and oversight experience

• Excellent interpersonal skills and a collaborative management style.

• Strong analytical, negotiations, strategic planning, resource management and leadership skills.

• To operate in a fast-paced, community environment

• Commercially aware

• Demonstrated commitment to high professional ethical standards and a diverse workplace

• Excellent computer skills and proficient in excel, word, outlook, and access

• Excellent people manager, open to direction

• Commitment to get the job done

• Ability to challenge and debate issues of importance to the organization.

• Ability to look at situations from several points of view

• Delegate responsibilities effectively

• Dangerous Goods Qualified / DG Awareness (advantageous)

• Cold chain, pharmaceutical & process driven background (advantageous)

Why join us?

You’ll work in a specialised, global logistics environment supporting critical clinical trials, with opportunities to collaborate internationally and build expertise in cold chain.

Apply now to be part of a team that delivers precision where it matters most.