Operations Manager - Hygiene

Please include cover letter outlining why you would be an asset to Flick Anticimex in this role.

Operations Manager – Hygiene Division

Flick is a strong established iconic Australian brand within the pest control and hygiene industry. As an industry leader, we employ over 1,500 professional staff and service over 325,000 customer sites annually. We keep our commercial customers' premises hygienically clean by servicing over 60,000 washroom sites, and protect over 55,000 commercial sites and 200,000 residential customers from pests every year.

Your Opportunity

Flick Anticimex is seeking an experienced Operations Manager to lead our SA Hygiene division through an exciting period of growth, including the mobilisation of a major government schools contract. Working directly with the State Manager, you will oversee a team of 25 across technicians, operations and compliance, with genuine exposure to senior leadership and a clear pathway for progression within a national business.

This is a role for a hands-on operational leader who builds high-performing teams, holds standards, and runs a disciplined service operation.

Key Responsibilities

• Oversee day-to-day operations of the Hygiene division – scheduling, service delivery, installations and new site onboarding.

• Lead, coach and develop a team of 25, including technicians, schedulers, operations and compliance staff.

• Own service completion and on-time delivery performance across all routes.

• Drive standards and accountability through structured performance and attendance frameworks.

• Ensure full compliance with WHS, quality and environmental management systems and the applicable enterprise agreement.

• Manage technician capacity and utilisation through efficient run design and daily scheduling discipline.

• Control overtime and manage workloads through daily operational rhythm.

• Oversee mobilisation and onboarding of new contracts and sites, including major government accounts.

• Support account management and sales teams with operational resolution of customer service matters.

• Engage in stakeholder meetings with major commercial and government clients.

• Provide monthly operational performance reporting to the State Manager covering completion, on-time delivery, overtime and service quality.

Position Requirements

• Proven experience as an Operations Manager or senior service delivery leader, ideally in route-based or field services.

• Demonstrated success leading and performance-managing frontline teams.

• Experience running structured performance, attendance and compliance frameworks.

• Strong organisational and time-management skills with high attention to detail.

• Confident managing competing priorities in a fast-moving service environment.

• Proficient in Microsoft Office and operational systems.

• Strong communication skills and a proactive approach to problem-solving.

Why Flick?

Flick Anticimex is a global leader in pest control and hygiene services, protecting over 55,000 commercial sites and 180,000 residential customers across Australia.

We offer:

• A newly defined leadership role working directly with the State Manager.

• Exposure to senior management and genuine career progression opportunities.

• A division in growth, backed by major long-term contracts.

• Ongoing training and development opportunities.

• A supportive and inclusive work environment.

• Equal opportunity employment.