Resident Experience Manager

Ingham/Cardwell LocationJob Security – Permanent Full-Time roleSalary Packaging & 5 Weeks Annual Leave

Resident Experience Manager

Churches of Christ - Residential Aged Care, Cardwell/Ingham

Permanent Full-Time

Create a place that feels like home — for our residents, their families, and our team.

About The Role

Churches of Christ are currently looking for a warm, proactive, and people-focused Resident Experience Manager to join our aged care homes at Ingham and Cardwell, Queensland. This is more than just a management role — it’s an opportunity to shape the everyday experience for our 98 residents across both sites by ensuring the home is safe, vibrant, welcoming, and deeply respectful of individual needs.

In this newly created position, you’ll be the heartbeat of non-clinical operations. You’ll lead and inspire a dedicated team — including lifestyle, kitchen, cleaning, maintenance, and gardening — and collaborate closely with our Service Manager and clinical staff to ensure everything runs smoothly and compassionately.

If you’re someone who thrives on making others feel valued and comfortable, this is the role for you.

Please note: The two sites are approximately 40 minutes apart and regular travel between them is required. A pool car will be provided for the purpose of travelling between sites.

What You’ll Do

Be a resident advocate — listening to their needs and ensuring their voices shape their environmentLead and support non-clinical teams, bringing out the best in each personOversee essential operational areas like cleanliness, food service, safety, lifestyle activities, and maintenanceManage stock, ordering, budgeting, and compliance with safety and food regulationsProactively handle concerns or complaints with empathy and professionalismRegularly audit services and look for opportunities to improve resident satisfaction

Who We’re Looking For

You are someone who cares deeply about people and wants every resident to feel seen, heard, and respected. You love finding ways to make things better, and you bring a solutions-focused mindset to your work. You understand that small details — a freshly made bed, a friendly chat, a warm meal — can make a world of difference.

You’ll Bring

A customer-first approach, driven by compassion, innovation and continuous improvementStrong leadership skills (ideally from hospitality, aged care, or customer service environments)Hands-on experience with food preparation and ordering for large aged care or similar facilitiesKnowledge of HACCP, GMP and food safety requirements (or willingness to learn)A Food Safety Supervisor certificate (or willingness to obtain)Ability to manage multiple teams, tasks and priorities with care and confidenceA current (or willingness to obtain) National Police CheckFull Australian work rights (Sponsorship unavailable for this role)

Why Join Us?

At Churches of Christ, you’ll be part of one of Australia’s largest not-for-profit care providers with over 140 years of experience supporting individuals, families and communities. Our work is guided by strong values: Integrity, Compassion, Excellence and Courage.

We Offer

Generous salary packaging up to $18,549 tax-freeSupportive team culture and meaningful workEmployee Assistance Program and wellbeing supportRetail discounts and ongoing professional developmentOpportunities to grow in a mission-driven organisation

Ready to create a home where people truly feel they belong?

Apply now and help us make every day brighter for our residents.

Visit www.cofc.com.au to learn more.

We welcome applications from people of all backgrounds and strongly encourage Aboriginal and Torres Strait Islander people to apply.

Applications will be reviewed as received.