Grants Manager

Grants Manager
Independent Review Office
Clerk Grade: Clerk Grade 7/8
Employment Type: Multiple roles available including Temporary (fixed-term) and Ongoing opportunities
Location: Darlinghurst NSW (hybrid). You'll be office-based at least 5 days per fortnight for full-time roles (pro-rata for part-time), with the remaining days worked flexibly as agreed.

About the role:

The Independent Review Office (IRO) is seeking a motivated and customer-focused IRO Grants Manager to administer and manage grant and funding programs so as to achieve the intended outcomes for injured workers across New South Wales.

Working within the Legal Assistance, Policy & Strategy team, you will play a critical role in delivering grant and funding programs through rigorous, transparent and accountable processes. Administer the IRO grant and funding programs in line with IRO Funding Guidelines, relevant workers compensation legislation and the NSW Grants Administration Guide to achieve intended outcomes for injured workers.

This is an exciting opportunity for a professional with strong analytical, stakeholder engagement and program administration skills who is committed to integrity, fairness and achieving positive community outcomes.


About us:

The IRO is an independent statutory body in NSW that helps injured workers and motor accident claimants resolve disputes with insurers and provides legal funding and grants to support access to services and assistance.

As part of the Department of Customer Service, IRO is committed to integrity, independence and fairness. Our work has a direct impact on the lives of injured workers, and we are focused on delivering high-quality services, maintaining public trust, and continuously improving the way we support the NSW community.


What you'll do

In this role, you will:

• Administer IRO grant and funding programs in accordance with the IRO Funding Guidelines, relevant legislation and the NSW Grants Administration Guide.
• Assess grant and funding applications against eligibility and assessment criteria to support fair, consistent and transparent decision-making.
• Monitor funded grants and recipient compliance, including financial, performance and risk reporting requirements.
• Prepare reports, briefs and recommendations to support program oversight and senior decision-making.
• Build productive relationships with applicants, funding recipients, community partners and other stakeholders.
• Engage and build productive relationships with internal and external stakeholders including applicants, recipients and community partners to provide guidance, support and ensure quality grant administration, reporting and outcomes.
• Contribute to the design, review and continuous improvement of grant and funding programs.
  Identify, manage and escalate risks, issues and non-compliance to support program integrity.
• Maintain accurate records, data and evidence based reporting to meet governance, audit and accountability requirements.

What we're looking for

You will bring:

• Experience administering grants, funding programs, compliance, regulatory, governance or similar programs.
• Strong analytical and assessment skills, with the ability to apply guidelines, policies and legislation consistently and objectively which will be reflected in your decisions
• Excellent written and verbal communication skills, including experience preparing reports, recommendations and stakeholder correspondence.
• Proven ability to manage competing priorities, meet deadlines and maintain attention to detail in a high-volume environment.
• Strong stakeholder engagement skills, with the ability to build productive relationships and provide high-quality customer service.
• Demonstrated ability to identify risks, solve problems and contribute to continuous improvement initiatives.
• A commitment to integrity, accountability, fairness and delivering positive outcomes for the community.

Why join us?

• Be part of an organisation that delivers meaningful outcomes for injured workers across NSW.
• Contribute to programs that make a real difference in the community.
• Work in a collaborative and supportive team environment.
• Access flexible working arrangements and opportunities for professional development.
• Build your career within the NSW Public Sector and Department of Customer Service network.

How to apply:

Review the role description and apply by submitting an up-to-date resume (maximum 4 pages) and cover letter (maximum 1-2 pages) outlining how your skills and experience align with the requirements of the role.

Please note candidates invited to interview will be required to complete additional assessments.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.


Salary Grade 7/8, with the base salary for this role starting at 116,981 base plus superannuation

Click Here to access the Role Description (https://app.box.com/s/9pwgdd2g2qqj0fscmjdtck6masf65818). For enquiries relating to recruitment please contact Meg Rapley via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday, 01 September 2026 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

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Information on adjustments available for the recruitment process