Manager, Account Management

Job

Simpro is the global leader in field service management software, trusted by 22,000+ trades businesses across electrical, plumbing, HVAC, security, and fire protection. We're scaling fast, and our Account Management team is at the centre of that growth.

As Manager, Account Management, you’ll lead a team of commercially driven Account Managers responsible for growing revenue across an existing customer base. This is not a traditional relationship management role - it’s a quota-carrying, expansion-focused function with clear expectations around pipeline creation, deal execution, and Net Revenue Retention.

You’ll bring structure, accountability, and sales discipline to how we identify, forecast, and close expansion opportunities at scale.

What You’ll Do

Build, lead, and scale a team of Account Managers focused on upsell, cross-sell, and expansion revenueOwn team performance against NRR, expansion pipeline, and closed revenue targetsImplement and embed a repeatable expansion sales motion across SMB and Mid-Market segmentsDrive pipeline discipline through regular forecasting, deal inspection, and conversion managementCoach your team on commercial conversations, value articulation, and closing techniquesEstablish clear account planning and territory strategies to systematically uncover growth opportunitiesPartner cross-functionally (Product, Marketing, Support) to unlock expansion pathways within the customer baseCreate a culture of accountability, high performance, and continuous improvement

What You’ll Bring

Proven experience leading a quota-carrying Account Management or expansion sales team in SaaSStrong track record of delivering against NRR and expansion revenue targetsDeep expertise in upsell and cross-sell motions, with the ability to scale these across a teamHands-on leadership style with a focus on coaching, deal strategy, and performance managementStrong commercial acumen - able to balance customer value with revenue outcomesExperience building pipeline rigor, forecasting accuracy, and CRM discipline (Salesforce preferred)Ability to operate across SMB and Mid-Market segments with a structured, data-driven approachFamiliarity with operational, trades-based customers is a plus

What We Can Offer You

Novated leasing via salary packaging Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances)Generous Parental Leave ProgramPaid Volunteer Leave DaysPublic Holiday Exchange SchemeTalent Referral Program – get rewarded for referring a friend to join our team!Casual dress and relaxed office environmentFun team camaraderie and eventsOpportunities for career progression and developmentDiverse training & internal networking opportunities across all of our product linesService recognition awardsClick here to find out more about working at Simpro Group!

Our Core Values

While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .

Visit simprogroup.com/au/company/careers to learn more about us and our values.

We would like to take this opportunity to thank all candidates for their application.

Please note, no agencies will be accepted in the recruitment of this role.