Customer Service Rep

Most people never think about where their rubbish goes. We think about it all day.

Jumbo is a growing company handling waste management, resource recovery and recycling across South East Queensland. Skip bin hire, resource recovery and recycling, basically turning what others throw out into high-quality recycled material. Real trucks, real sites, real deadlines.

We’re based in Narangba. The team is small, hands-on and close-knit. We care about safety, doing the job properly, and getting a bit better every week.

We’re hiring a Customer Service Rep.

You’re the first voice our customers hear. A builder needs a bin on site by 7am. A homeowner has no idea what size they need. Someone’s bin is full and the job’s running behind. You sort it out.

Day to day, you’ll:

• Answer the phones and the inbox, and be the front door of the business

• Know our products well enough to give a straight answer, fast

• Work closely with the ops team to get bins where they need to be

• Handle complaints properly - find the fix, not the excuse

• Pitch in on admin and other jobs around the business when things get busy

It’s not a script-reading role. You’ll make real calls and we’ll back you.

• You’ve done customer service before - at least a year, ideally in a similar industry

• You stay calm when three things go wrong at once

• You’re a genuine people person. Our customers are tradies, builders and locals, and they can tell when someone’s faking it

• You write and speak clearly

• You’d rather fix a broken process than complain about it

• You’re honest, reliable, and happy to help wherever you’re needed

• Full-time, 8-hour shifts, Monday to Friday

• Start times move - sometimes 6am, sometimes 8:30am. Our customers start early, so sometimes we do too

• You’ll be part of a Saturday shift rotation, roughly once a month

We’re growing. That means the person in this seat gets to shape how it’s done rather than inherit someone else’s system. If you want a job where you’re a number in a call queue, this isn’t it.

Sound like you? We’d like to hear from you