In-Work Support

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

Why IMPACT?

We believe our people are our greatest asset, so to support you, we offer a wide range of benefits including:

• A fortnightly Rostered Day Off (RDO) and enjoy a long weekend

• Salary packaging up to $18,500 per year to increase your take home pay 

• Birthday bonus day off

• Paid 2 hours per month to donate to a worthy cause of your choice

• Opportunities for advancement with our 'grow your own' approach

• Leadership programs with the Institute of Managers and Leaders 

• Leaders Lab, development support for employees aspiring to leadership roles 

• Workplace Chaplaincy for face to face, confidential support + external employee assistance program

• Corporate Gym Membership offer

• Reimbursement for Working with Children clearance (after completed probation)

About the Opportunity

We are looking for a full-time In-Work Support to join our Workforce Australia Program located in Rockhampton. The focus of this role is to provide ongoing support to clients and employers to ensure sustainable employment and outcomes are realised.

On a day-to-day basis you will:

• Develop and implement tailored strategies with clients and employers to support sustainable employment outcomes and improve job retention.

• Build strong relationships with employers to identify workforce needs and create future employment opportunities.

• Support clients to overcome barriers to employment through practical interventions, workplace support, and ongoing engagement.

• Collaborate with employers to plan and develop their workforce, enhancing staff capability, productivity, and retention.

• Monitor employment outcomes and provide proactive support to clients and employers to maintain successful and long-term employment placements.

To succeed in this role, you will

• Relevant qualifications in Employment Services, Customer Service, Community Services, or a related field, with Employment Services experience highly regarded.

• Proven ability to build and maintain strong employer relationships, identifying and engaging key decision makers.

• Highly developed negotiation, problem-solving, and communication skills, with the ability to influence outcomes and adapt to diverse audiences.

• Exceptional customer service and interpersonal skills, demonstrating empathy, professionalism, and accountability.

To find out more, view our Position Description and full list of staff benefits at Join Our Team page, impact.org.au/careers-with-us

How to apply

Submit your application today and provide your:

• Cover letter showing us why you are a great match for this role

• Current resume

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds. 

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia. 

The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.