Clerical Supervisor – Emergency Department

• Lead the team behind exceptional emergency care.
• Support the frontline. Inspire your team. Make every shift count.

Vacancy Reference No. 739749

We currently have vacancies totalling 3.4 FTE across two Clerical Supervisor positions. These are Fixed Term appointments for 6 months, with the possibility of extension(s) and/or permanency. While full-time hours are readily available, part-time hours may also be considered. 

Perth Children's Hospital (PCH) is seeking experienced and motivated leaders to join our Health Information and Administrative Services (HIAS) team as Clerical Supervisors within the Emergency Department.

We are recruiting to two exciting supervisory opportunities, each playing an integral role in supporting one of Western Australia's busiest paediatric Emergency Departments. Whether you enjoy the fast pace of overnight operations or prefer a weekday leadership role, this recruitment offers the opportunity to contribute to exceptional patient care while leading a dedicated clerical team.

Every shift presents a new challenge, making this an ideal opportunity for experienced supervisors who enjoy leading people, solving problems and making a meaningful contribution to the care of children and their families.

Available Positions

We are currently recruiting for the following positions:

Position 1 – Clerical Supervisor – Emergency Department (Night Shift) #00023608

Working Hours

• Must be available to work the Night Shift: 11:00pm – 7:06am
• Monday to Sunday (seven-day roster)

This role supports the overnight operation of the Emergency Department, ensuring clerical services continue to operate efficiently while providing leadership and operational support throughout the night.

We currently have 1.4 FTE available to fill for this role.

Position 2 – Clerical Supervisor – Emergency Department & Enquiries #00023605

Working Hours

• Must be available to work the Day Shift: 6:30am – 2:30pm
• Monday to Friday (five-day roster)

This role provides leadership across the Emergency Department and Enquiries service, supporting daytime operations and ensuring high-quality administrative services are delivered during weekday business hours.

We currently have 2.0 FTE available to fill for this role.

Applicants may nominate their preferred position or indicate they wish to be considered for both opportunities.

About the Role

As a Clerical Supervisor, you'll lead and coordinate the day-to-day clerical operations that keep one of Western Australia's busiest paediatric Emergency Departments running efficiently.

Working closely with medical, nursing and multidisciplinary teams, you'll supervise and support a dedicated team of clerical staff, coordinate resources, provide operational guidance and ensure high-quality administrative services that support patient flow and enhance the experience of children and their families.

Depending on the position appointed to, you'll either lead overnight Emergency Department operations or supervise the Emergency Department and Enquiries service during weekday business hours. Regardless of roster, both roles play a critical part in supporting safe, timely and compassionate patient care. 

Key Responsibilities

• Lead and coordinate the Emergency Department clerical team to ensure efficient day-to-day operations.
• Allocate resources and coordinate staff rostering to support efficient patient flow and service delivery.
• Build strong working relationships with medical, nursing and multidisciplinary teams to meet operational requirements.
• Provide expert advice and operational support on patient administration systems and clerical processes.
• Resolve operational issues and support service continuity in a dynamic and fast-paced environment.
• Mentor, coach and develop clerical staff while promoting a culture of collaboration and continuous improvement.
• Ensure accurate patient information management and compliance with confidentiality, legislative and organisational requirements.

We are seeking individuals who demonstrate:

• Values-based leadership with a genuine commitment to delivering exceptional customer service and supporting positive outcomes for children, families and colleagues.
• Integrity and professionalism, demonstrating accountability, sound judgement and respect in all interactions.
• A collaborative and inclusive approach, building positive working relationships and communicating effectively across multidisciplinary teams.
• Resilience and adaptability, remaining calm under pressure while confidently managing competing priorities in a busy Emergency Department.
• Inclusive leadership, empowering, coaching and supporting others while fostering a positive, respectful and collaborative team culture.
• Sound judgement and initiative, using critical thinking and problem-solving skills to respond effectively to operational challenges.
• A commitment to quality, safety and continuous improvement, with a focus on innovation and delivering high-quality administrative services.
• A patient-centred mindset, recognising the important role administrative staff play in supporting the patient and family experience.

We are looking for people who lead by example and embody the CAHS values of Compassion, Collaboration, Equity, Respect, Excellence and Accountability, contributing to an inclusive workplace where children, families and colleagues feel valued, respected and supported.

How to Apply

Applicants are requested to apply online (www.jobs.health.wa.gov.au). Please note, applicants must have a current, valid email address in order to apply online. This email address will be used for communication with applicants.

Your ability to meet the essential selection criteria will be assessed throughout the recruitment process.

For your written application please provide the following:

• Indicate which position(s) you wish to be considered for:
  • Clerical Supervisor – Emergency Department (Night Shift).
  • Clerical Supervisor – Emergency Department & Enquiries.
  • I wish to be considered for both positions.
• A current resume which summarises your experience, qualifications and how you can meet the position requirements.
• A statement addressing all selection criteria as per the Job Description Form in no more than 2 - 3 pages. (View the applicant information package and Job Description Form (JDF) attached for more information, including the selection criteria). Please note that examples of how you have applied your skills, knowledge and experience help to demonstrate that you have met the selection criteria.
• Please provide the name, email, and contact details of two referees who can be contacted to provide a reference. Referees should include at least one individual who has been or is your direct Line Manager/Supervisor. (We will contact you to seek your confirmation prior to contacting your listed referees).

Within the application system you will also be presented with the following question. Please review the Essential and Desirable Selection Criteria outlined in the attached Job Description Form carefully when preparing your response.  The question allows you to showcase your relevant skills and experiences in detail, with a generous word limit of 500 words for your response. 

1. This role requires someone who leads by example, works collaboratively and remains calm under pressure while supporting a busy clinical environment. Describe a situation where you demonstrated these behaviours while leading a team or coordinating work. Include how you communicated with stakeholders, managed competing priorities and ensured a positive outcome for your team and customers.

This response will be assessed against the Job Description Form (linked above) Essential Criteria 1, 2 & 4

These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.

Help in submitting your application:  If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.

Eligibility to Apply: To be eligible for appointment, applicants must have valid Australian work rights. This includes visa holders. Permanent appointments may be made to individuals who hold citizenship, permanent residency, or visas that enable ongoing employment in Australia. 

Sponsorship is not currently available for this position.

Other Conditions: WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from people from culturally diverse backgrounds and people with disabilities.

In addition, we are committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Whilst this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for other ‘similar’ vacancies within CAHS and/or the wider WA public sector. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.
   
About CAHS 

The Child and Adolescent Health Service (CAHS) is proud to be the leading service provider for paediatric healthcare in Western Australia, as the State’s only dedicated health service for infants, children, and young people. CAHS comprises three service areas: Perth Children’s Hospital (PCH) and Neonatology, Community Health, and Child and Adolescent Mental Health Services (CAMHS).  

With over 7000 employees, our services are delivered at PCH and King Edward Memorial Hospitals (KEMH), as well as across a network of more than 160 community clinics across the Perth metropolitan area. 

For further information about the benefits of working for CAHS, please click here and for further information regarding CAHS’ services, please click here 

CAHS values: To achieve our vision of healthy kids, healthy communities, CAHS is committed to providing a workplace culture that is driven and shaped by our values of Compassion, Collaboration, Equity, Respect, Excellence and Accountability. During the selection process you may be assessed on your ability to fulfil the responsibilities of this position in accordance with the values. If you have any questions regarding this, please contact the person named in this advert. 

Support for your interview process

CAHS is committed to ensuring that our interview process meets the access needs of all applicants. If you require any reasonable adjustments to accommodate a disability, enhance access, or support your inclusion and success during the interview, please contact the CAHS Talent Acquisition Team prior to your interview. 

Lodgement is system generated. Any submissions on, or after, 4:00pm on the closing date will not be accepted. 

LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.