Maintenance Officer

Full-time, Permanent

76 hours per fortnight (1.0 FTE)

Social, Community, Home Care & Disability Services Award Level 3

Maintenance Officer

About Us

We are a growing and innovative social enterprise supporting around 10,000 South Australians each year through housing and community services. Seeking opportunities to build positive pathways and connected thriving communities, we are one of the few South Australian organisations offering an integrated model of housing and support. Together, we are committed to effecting long-term positive change for those we work with and the communities we work in.

Together, we are improving lives and building strong, resilient, and connected communities.

The Opportunity: 

Are you passionate about delivering exceptional customer service and helping people navigate solutions to everyday challenges? We're looking for a customer-focused Maintenance Officer to join our Property Services team and play a vital role in supporting tenants and stakeholders across our housing portfolio.

Based at our Tonsley office, you'll be the first point of contact for maintenance enquiries, providing professional, timely and empathetic support to tenants, contractors and internal teams. You'll assess maintenance requests, coordinate repairs, manage customer expectations, and ensure maintenance outcomes are delivered efficiently and effectively.

In this fast-paced and rewarding role, you'll combine strong communication skills, problem-solving ability and attention to detail to ensure tenants feel heard, supported and informed throughout the maintenance process. From responding to enquiries and raising work orders to liaising with contractors and maintaining accurate records, you'll help create positive customer experiences while supporting safe and well-maintained homes.

This role is ideal for someone who thrives on building relationships, juggling competing priorities and delivering high-quality service to a diverse community. If you're organised, resilient and enjoy helping people find solutions, we'd love to hear from you.

What We Offer:

At Junction, we believe great people do their best work when they're supported, valued and given opportunities to thrive. In return for your passion and commitment, you'll enjoy:

• A purpose-driven career where your work genuinely improves lives and strengthens communities
• Generous salary packaging benefits to help you make the most of your take-home pay
• Ongoing learning and professional development opportunities to support your career growth
• A "You Are Amazing" Day, giving you an additional paid day off each year to spend however you choose
• A dedicated NAIDOC Day, providing paid leave to participate in and celebrate NAIDOC events
• Flexible and supportive working arrangements, including paid parental leave and a strong commitment to staff wellbeing
• A collaborative and values-led culture where your contribution is recognised and celebrated
• Exclusive employee discounts, including access to wholesale pricing on selected Harvey Norman products
• Corporate health benefits, including access to private health insurance offers and annual flu vaccinations
• The opportunity to be part of a growing and innovative organisation making a lasting impact across South Australia

Our Ideal Candidate:

We are seeking a highly organised and customer-focused professional who:

• Has experience in customer service, contact centre, administration, housing, property services or a similar coordination role
• Demonstrates outstanding communication skills and engages with tenants, contractors and colleagues in a professional, respectful and empathetic manner
• Enjoys helping people and can confidently assess enquiries, identify solutions and resolve issues where possible at first point of contact
• Manages customer expectations effectively by providing clear information, updates and support throughout the maintenance process
• Builds and maintains positive working relationships with a diverse range of stakeholders
• Can prioritise multiple tasks, manage competing deadlines and remain calm under pressure
• Has strong attention to detail and maintains accurate records, documentation and system data
• Is a proactive problem-solver with sound judgement and the ability to make decisions within established guidelines
• Works collaboratively within a team while also taking ownership of tasks and seeing them through to completion
• Is committed to delivering positive customer experiences and outcomes that support safe, comfortable and well-maintained homes

You Will Need To:  

• Complete our online application process
• Hold or be willing to obtain a current General Employment Probity Screening
• Hold or be willing to obtain a current Working with Children Check (WWCC)
• Hold or be willing to obtain a current Safe Environments Certificate
• Hold or be willing to obtain a current Senior First Aid Certificate
• Hold a current unencumbered Australian driver’s licence and be willing to drive
• Undergo pre-employment testing as part of the recruitment process

How to Apply

To apply for this role, please submit your application via Humanforce. You will be prompted to become a member of our talent community, complete several questions and upload your resume, cover letter, and any relevant qualifications or certifications. Please ensure these documents are ready before you begin your application.

For further confidential enquiries, please contact Ash Sequeira, Team Leader, Responsive Maintenance, 04•• ••• 759.

Applications close: 5:00 PM, Sunday, 30th of August.

Junction is an equal opportunity employer that embraces a culture of diversity. We encourage applications from the Aboriginal and Torres Strait Islander communities, people with disability, and people from every culture, gender and sexuality identity, age and ethnic background. Junction is committed to being a Child Safe organisation and has zero tolerance for child and family abuse.