Emergency Department Clerk

About the role

Mulgrave Private Hospital is seeking a casual Emergency Department Clerk to join our dynamic and fast-paced Emergency Department team. This is a casual position based in Mulgrave, VIC 3170, offering flexible working arrangements to suit your availability. As an Emergency Department Clerk, you will play a vital administrative role in supporting the smooth operation of our Emergency Department, ensuring patients receive prompt and efficient care whilst maintaining accurate medical records and documentation.

What you'll be doing

• Welcoming and registering patients attending the Emergency Department, gathering essential information and verifying insurance details

• Provide accurate health fund checks and informed financial consent for our patients as well as answering patient questions regarding fees and Health Fund rebates.

• Preparing and maintaining medical records, ensuring all documentation is accurate, complete and filed appropriately

• Processing patient admissions and discharges, liaising with clinical staff to confirm necessary information

• Answering telephone enquiries and directing calls to appropriate departments or personnel

• Providing administrative support to Emergency Department clinicians, including copying, printing and distributing documents

• Maintaining confidentiality and adhering to privacy regulations at all times

• Supporting the implementation of hospital policies and procedures within the Emergency Department

• Assisting with clerical duties such as data entry, filing and organisation of departmental resources

What we're looking for

• Proven administrative or clerical experience, preferably in a healthcare or hospital setting

• Strong organisational and time management skills with the ability to prioritise multiple tasks in a busy environment

• Excellent communication and interpersonal skills, with a professional and courteous manner

• Proficiency in computer systems and Microsoft Office applications

• Demonstrated accuracy and attention to detail when handling confidential information and documentation

• Ability to work effectively within a team and support colleagues during peak periods

• Understanding of medical terminology and familiarity with healthcare procedures is highly desirable

• Current Working with Children Check and Police Check or willingness to obtain them

• Flexibility to work various shifts, including early mornings, evenings and weekends as required

What we offer

Mulgrave Private Hospital is committed to providing our employees with a supportive and rewarding work environment. As a casual Emergency Department Clerk, you will enjoy flexible working arrangements that suit your availability, competitive casual hourly rates, and the opportunity to work alongside a dedicated and professional healthcare team. We provide ongoing training and development to support your professional growth and a welcoming workplace culture where your contributions are valued. We are committed to maintaining high standards of employee wellbeing and creating an inclusive environment for all staff members.

About us

Mulgrave Private Hospital is a leading private healthcare facility dedicated to delivering high-quality, patient-centred medical services to the Mulgrave and broader Melbourne community. Our Emergency Department is a cornerstone of our operations, providing 24/7 emergency care to patients in need. We pride ourselves on maintaining a supportive and collaborative workplace culture where every team member plays an important role in our mission to provide exceptional healthcare. Our values centre on compassion, professionalism, integrity and continuous improvement, and we are committed to supporting the development and wellbeing of our staff.

Apply now

If you are organised, detail-focused and ready to make a positive contribution to our Emergency Department, we encourage you to submit your application today. Please provide your CV and a cover letter outlining your relevant experience and availability.