Session Leader

Company description:

At Lifeblood, our purpose is simple: to give life.

Job description:

• Leadership opportunity at Lifeblood
• 18-month fixed-term opportunity: 54 hours per fortnight across 8 shifts
• Rotating roster with varied shifts, Monday to Sunday
• Based at Brunswick Donor Centre, VIC
• Salary starting from $47 per hour + superannuation, penalties and salary packaging, dependent on experience.

Discover life-giving possibilities

Lifeblood is more than a job or career move. It's an opportunity to be part of work that truly matters. Our purpose is simple: life-giving donations for life-changing outcomes. Together, we'll support you to build a fulfilling career with Lifeblood.

About the role

We're seeking a Session Leader to join our Brunswick Donor Centre. Reporting to the Donor Centre Manager, you'll provide day-to-day operational leadership and oversight, ensuring the end-to-end donation experience runs smoothly, safely and to a high standard.

In this role, you'll help drive operational excellence, support and develop your team, and create an exceptional experience for donors. You'll understand how your team contributes to broader business goals and confidently turn strategy into clear actions that support strong operational and customer outcomes.

You'll provide direction, encouragement and support to build an effective team culture, while managing challenging situations with respect and empathy. You'll also bring self-awareness to your leadership, reflecting on your strengths and development areas as you continue to grow.

In a typical day, you may:

• Lead the end-to-end donor journey with a focus on safety, quality and efficiency
• Coach, engage and develop your team to perform at their best
• Support the team to achieve operational, growth and customer experience goals
• Create a positive culture where people feel valued, supported and empowered
• Deliver a safe, seamless and positive experience for donors
• Insert and remove needles to collect donations, with training provided
• Act as the first point of contact for complex donor assessments
• Provide clinical oversight to support successful phlebotomy
• Use data, insights and team feedback to identify improvement opportunities
• Maintain Lifeblood's high standards for safety and quality

What we're looking for:

• Leadership experience in a supervisory or management role
• The ability to engage, motivate, coach and develop teams
• Experience giving constructive feedback and helping people reach their potential
• Confidence translating business strategy into clear team goals and actions
• Experience in Change Management
• A focus on operational excellence, continuous improvement and strong customer outcomes
• The ability to lead teams to achieve operational and growth targets
• Strong interpersonal skills and the ability to build genuine connections with donors and colleagues
• A collaborative approach and strong sense of teamwork
• Digital and technical confidence, including the ability to use data and insights to guide decisions
• Sound judgement when managing challenging situations in a fast-paced environment
• Flexibility to work 8 shifts per fortnight across a rotating roster, with centre operating hours ranging from 6.45am to 8:30pm
• Clinical experience is desirable but not essential

To view the current operational hours for this centre, please check here: Find a donor centre near you | Australian Red Cross Lifeblood

Benefits and Wellbeing

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia's menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
• 14 weeks paid parental leave - no waiting period for either parent
• Ability to purchase additional annual leave
• Discounted private health cover with fantastic corporate benefit
• Discounted access to 1,430+ gyms & pools all over Australia
• Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
• Plus, many more!

Is Lifeblood your reason? Apply NOW!

Applications close on 28th August

We're proud to be a Circle Back Initiative Employer for 2026 and commit to respond to every applicant. You'll hear from us once your application has been reviewed.

If this advert is still live, we're still accepting applications. We encourage you to apply as soon as possible, as opportunities can progress quickly.

Have a question about the role or do you need support or adjustments during any stage of the recruitment process? Email Sami, our AI Careers Assistant, at careers@redcrossblood.org.au. To help Sami provide the most relevant information, please include the role title and location in your email. Sami can assist with common recruitment questions, and if your enquiry requires additional support, it will be escalated to our Talent Acquisition team.

Please note: we can't accept applications sent directly to this email address.

This vacancy is being managed directly by Lifeblood's Talent Acquisition team. We won't be accepting applications from external recruitment agencies for this role.