Restaurant Supervisor

Restaurant Supervisor / Duty Manager – Hawthorn

Rococo Hawthorn is looking for an enthusiastic and experienced Supervisor/Duty Manager to join our management team.

We are seeking someone who genuinely loves hospitality, brings energy to every shift and is passionate about delivering excellent service and achieving great results.

About Rococo

Since opening our first restaurant in 2005, our aim has remained the same: to provide Melburnians with simple, honest and delicious Italian food, accompanied by warm and genuine hospitality.

Rococo now operates four successful venues across Melbourne. We are passionate about food, wine and creating memorable experiences for every guest.

About the Role

As a Supervisor/Duty Manager, you will lead shifts and support the day-to-day operation of our Hawthorn venue. This is a hands-on role suited to someone who enjoys being present on the floor, leading by example and helping their team deliver consistently high standards.

Your responsibilities will include:

• Leading shifts and ensuring the restaurant operates smoothly
• Supporting and motivating the front-of-house team
• Maintaining a high standard of customer service
• Ensuring company systems and procedures are followed
• Assisting with staff training and development
• Responding professionally to guest feedback
• Working closely with the venue management team
• Helping create a positive and productive team environment

About You

To be successful in this role, you will have:

• Previous restaurant supervisory or shift-management experience
• Strong leadership and people-management skills
• A professional, hands-on approach
• Initiative, drive and excellent attention to detail
• The ability to remain calm and organised during busy services
• A genuine passion for hospitality and customer service
• A willingness to learn and develop within the company
• Availability to work evenings and weekends
• A current Victorian RSA

What We Offer

• A supportive and energetic team environment
• Work-life balance
• Training and mentoring from experienced hospitality professionals
• The opportunity to learn how successful premium restaurants operate
• Genuine career progression within an established and growing restaurant group
• Opportunities to be promoted from within

More senior opportunities may also be available for candidates with the right experience.

Salary and remuneration are negotiable based on experience.

If you are a passionate hospitality professional who takes pride in delivering excellent service and leading a successful team, we would love to hear from you.

Please note that applicants must currently be based in Australia, hold valid working rights and be available to attend an in-person interview.

Job Types: Part-time, Full-time

Pay: $31.30 – $39.13 per hour

Benefits:

• Employee discount

Experience:

• restaurant supervisor / team leader: 1 year (Required)

Licence/Certification:

• RSA (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person