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Ace Buses
About the role Reporting directly to the General Manager, the Operations Manager will oversee all day-to-day operational functions across the Region, ensuring services are delivered safely, reliably, and in accordance…
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About the role
About the role
Reporting directly to the General Manager, the Operations Manager will oversee all day-to-day operational functions across the Region, ensuring services are delivered safely, reliably, and in accordance with all State regulatory requirements and National Heavy Vehicle Law.
Key responsibilities
Lead and manage operational teams across multiple depot locations
Oversee daily bus and coach operations, scheduling, and service delivery
Ensure compliance with all Queensland Transport legislation, NHVR requirements, fatigue management, and workplace safety obligations
Develop and implement operational policies, procedures, and continuous improvement initiatives
Manage driver performance, workforce planning, recruitment, and training
Monitor operational KPIs and service standards
Coordinate fleet availability in conjunction with maintenance teams
Investigate operational incidents, complaints, and risk matters
Build strong relationships with schools, charter clients, government stakeholders, and community partners
Support strategic planning and business growth initiatives
About you
Experience in bus, coach, transport, or logistics operations management
Excellent leadership, communication, and stakeholder management skills
High-level problem-solving and organisational abilities
Experience with rostering, fleet management, and operational software systems
Operational reporting capability
Current Queensland Driver Licence (MR or Higher or willing to obtain)
Driver Authorisation and/or heavy vehicle experience highly regarded
A high level of autonomous self management
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