Service Manager

Service Manager – Agricultural Machinery📍 Dubbo, NSW
Are you an experienced Service Manager, Foreman, Senior Technician or Service Advisor ready to take the next step with one of Australia’s leading John Deere dealerships?
Hutcheon & Pearce is looking for a Service Manager to join our Dubbo team. This is an exciting opportunity to lead a skilled team, build strong customer relationships, and play a key role in the ongoing success of one of our largest regional branches.
This role offers the perfect balance of leadership, customer engagement, operational management and technical support. You'll work closely with technicians, apprentices and customers while helping drive performance, profitability and an exceptional customer experience.
About the roleReporting to the Brand Manager, you will lead and support the service team to ensure our customers receive the highest standard of technical support and service. Your responsibilities will include:Leading, mentoring and developing a team of skilled technicians and apprenticesPartnering with the Foreman to coordinate workshop operations and maintain a productive, engaged team environmentActing as a key point of contact for customers by providing service advice, managing expectations and building long-term relationshipsSupporting service administration activities including job management, customer updates, work order reviews and warranty processesGrowing service labour sales while maintaining strong customer satisfaction outcomesMonitoring key performance measures including workshop productivity, work-in-progress, labour recovery and customer experienceDriving a culture of safety, accountability and continuous improvementWorking collaboratively with Parts, Sales and Branch leadership to support the success of the entire dealership
What We're Looking ForWe’re looking for someone who combines strong technical knowledge with genuine people leadership. You will ideally have:Previous leadership experience within a workshop, service department or agricultural machinery environmentQualifications in a mechanical trade or relevant industry experienceStrong customer service and relationship-building skillsProven ability to lead, motivate and develop a teamCommercial awareness with the ability to analyse performance and drive resultsExcellent communication and organisational skillsExperience with Microsoft Office applications and service management systemsKnowledge of John Deere or agricultural equipment is highly regarded
Agricultural machinery or dealership experience will be highly regarded, but we are also open to strong leaders from heavy diesel, mining, earthmoving or related industries.
About UsHutcheon & Pearce is the largest Australian family-owned John Deere dealership, proudly serving customers across NSW for more than 70 years. With 20 locations and a commitment to exceptional customer service, we support customers across the Agriculture, Construction, Forestry and Lifestyle sectors with industry-leading equipment and after-sales support.
Based in Dubbo and supporting our Warren branch, this is a fantastic opportunity for an experienced service professional looking for a leadership role with a respected agricultural machinery business. If you’re ready to lead a team, drive service excellence and become an integral part of the Hutcheon & Peace team, we’d love to hear from you.