Medical Receptionist

About us

Additional opportunities have become available for experienced Medical Receptionists in a well-established and innovative Mental Health Practice. 

We have additional full-time positions (minimum 4 days) available, and are looking for someone that is proactive, friendly and agile.

NeuroCentrix is a private neuroscience facility dedicated to evidence-based assessment, treatment and research of memory and mood disorders. We have a reputation for providing the highest quality patient care whilst working within a friendly and supportive team environment. NeuroCentrix offers private psychiatry and psychology consulting, memory and mood clinics, research Trials, Transcranial Magnetic Stimulation (TMS), esketamine (Spravato) and donanemab (Kisunla) treatments. 

As a key member of this team, you'll liaise between patients, psychiatrists, psychologists, clinicians, third-party stakeholders and dedicated admin teams to organise and monitor all administrative requirements for the Clinic. 

Clinic times, 8am - 6pm, Monday to Friday. 

The current roles have a requirement of 5 days full-time per week or a minimum of 4 days part-time per week. 

Key duties and responsibilities will include (but not be limited to):

• Greeting patients, attending to incoming telephone calls and assisting patients with general enquiries.

• Registering new patients attending the clinic and maintain/update all records.

• Create, cancel, or reschedule appointments for clients.

• Diary management for psychiatrists and psychologists.

Position characteristics:

• Experience working as a medical receptionist or similar within a medical practice preferred.

• Previous experience using medical software (eg Clinic2Cloud) would be desirable.

• Understanding and experience in billing Medicare, private health insurers, DVA, Workcover, TAC, claims and accounts.

• Experience within the mental health field is desirable.

• Outstanding customer service skills and an enthusiastic and positive 'can do' attitude.

• Well organised and able to work well under pressure.

• Exceptional verbal and written communication skills.

• Meticulous attention to detail and problem-solving skills.

How to apply:

Please attach a cover letter to your resume and only apply through the Seek platform. 

Due to the volume of applications, we will only be able to respond to shortlisted candidates.