Referrer Help Desk (RHD) Officer

About Us

Queensland X-Ray is one of the largest and longest-standing radiology businesses in Queensland. Our success can be attributed to our unwavering commitment of providing customers with the highest level of care, by the most experienced professionals.
We work alongside a team of Radiologists who oversee the local management of our 50+ practices, ensuring a personalised, thoughtful, caring and highly specialised service is continuously delivered. Backed by Sonic Healthcare, an ASX listed company, we are able to ensure our technology and equipment is state-of-the-art and our systems and processes protect the privacy of our patients at all times.

About the role

We are looking for a full-time Referrer Help Desk Officer to join our team on a permanent basis.

The Referrer Help Desk team provide outstanding service and a high level of care to our referrers, patients and doctors.

The role is predominantly phone based, and our staff are well trained to provide technical support across a number of internal platforms. 
We pride ourselves on the level of customer service we provide, building enduring and long lasting relationships with all stakeholders.

About You

• Want to work in an exciting and fast-paced dynamic workplace.
• Possess Excellent communication and interpersonal skills.
• Have a strong attention to detail.
• Be able to deliver a high level of patient care and customer service.
• Have the ability to remain calm under pressure.
• Able to maintain strict confidentiality protocols.
• Ability to understand and grasp multiple computer programs.

What we offer

• A friendly and caring team, who have a genuine passion for patient care.
• A commitment to employee health and well-being, including access to an employee assistance program.
• A commitment to on-the-job training and ongoing learning and development.
• Opportunities for career advancement within an industry leader.
• A welcoming and supportive culture
• Reward and Recognition Points System - we like to celebrate success!
• Fitness Passport (Access to 350+ Gyms)
• Bulk Billing & Discounted Fees
• Motor Vehicle Salary Packages – Novated Leasing
• Dell Purchasing Program

We expect that you will bring enthusiasm, professionalism, initiative and a great “can-do” attitude. If this sounds like you, please apply by submitting your resume with a one-page cover letter. We welcome applications from school leavers.  

Please note, only shortlisted candidates will be contacted.