ICT Project Officer

ICT Project Officer | Australian Government Contract Opportunity

Role Details

Eligibility: Australian Government experience preferred

Security Clearance: Baseline clearance

Location: Australian Capital Territory

Work Arrangement: 100% onsite / office-based

Employment Type: ICT Labour Hire Contract

Contract Duration: 3 months + 3-month extension option

Start Date: 7 September 2026

Experience: APS5-equivalent

Hours: Up to 37.5 hours per week

An Australian Government organisation is seeking an experienced ICT Project Officer / ICT Support professional to provide frontline ICT support and contribute to ICT projects and operational activities.

The successful candidate will work in a customer-focused environment supporting users, ICT systems, devices and technology initiatives across Australia and overseas.

• Provide first-level ICT support across hardware, software, network, account and device issues

• Triage, resolve and escalate incidents and service requests

• Administer user accounts, devices, software and ICT asset records

• Support ICT projects, upgrades, testing, deployments and rollouts

• Develop and maintain ICT procedures, user guides and knowledge articles

• Liaise with technical teams, vendors and service providers

• Identify recurring issues and contribute to service improvements

• Support cyber security, patching, access management and incident reporting

• Provide professional support to technical and non-technical users

Experience delivering responsive ICT support within an Australian Government environment

Strong troubleshooting experience across Microsoft on-premises and cloud technologies

Ability to analyse technical issues, assess risks and develop practical solutions

Strong communication and stakeholder-management skills

Ability to manage competing priorities and deliver outcomes within deadlines

Understanding of ICT security, governance and professional service standards

Ability to work collaboratively in a busy operational environment

Active Directory / Azure AD experience

Understanding of ITIL principles

Experience supporting ICT projects, deployments and technology upgrades

Apply Now If your background aligns with the above requirements, please connect or message me to discuss the opportunity.

For further information, please contact the eSync Solutions team at ***email_hidden*** or connect with us via LinkedIn.