Automotive Store Manager

About the role

The Store Manager is responsible for the financial and operational performance of the store. They are accountable for both the customer and employee experience within their store, and for ensuring that the business strategy and initiatives are effectively implemented in the workshop. Store Managers need to build long term trusting customer relationships by providing appropriate recommendations and ensuring the delivery of high-quality work. They are expected to operate at all times within the framework of guidelines, policies and procedures, and applicable laws and regulatory standards.

Key responsibilities

• Accountable for a safe site, everyone, every day, and for implementing and evaluating safe work practices, improving safety performance and building a safety culture

• Deliver consistent store performance and grow customer transactions, sales and profit

• Utilise sales skills to maximise conversion rates of both new enquiries and outcomes from vehicle inspections

• Proactively plan store resourcing and workload and allocate jobs effectively to maximise productivity and sales

• Ensure performance targets are met and review store trading performance

• Build a positive performance and engagement team culture

• Ensure appropriate supervision and technical training is provided to apprentices and trainees

• Provide appropriate training including induction, safety, sales, telephone, store operations and technical

• Recruit, select and on-board team members, and manage their performance with regular feedback and coaching

• Maintain the highest standard of workmanship in all areas of the store and manage work to maximise productivity and sales

• Ensure company customer service standards are in place and supported through team behaviours and ongoing training

• Respond to enquiries promptly, courteously and professionally, and handle customer complaints within authority guidelines

• Attend to administration details, supplier and parts orders, Head office paperwork and reporting, and customer quotations

• Maintain company standards, policies and procedures, and ensure building and equipment maintenance is conducted regularly

• Manage compliance with all company policies, applicable legislation and relevant regulatory standards

About you

• Valid Driver's Licence

• Certificate 3 in Light Vehicle Automotive

• 2-3 years experience in a management or leadership role

• Retail leadership experience preferred

• Leadership and people management skills

• Strong sales skills and a customer service orientation

• Good planning and organisational skills

• Communication skills and computer literacy

• Numerical reasoning to understand and interpret data such as store P&L and KPIs

• Ideally would possess mechanical and tyre knowledge across a range of vehicle brands and types