Head of Commercial & Industrial

About the role:

Reporting into the Trading & Transition Executive, the Head of Commercial & Industrial is responsible for the strategic direction, growth and profitability of the C&I customer segment - sourcing their energy, structuring products and solutions that meet their power requirements, in ways that create value for EnergyAustralia's energy portfolio. Responsibilities include:

• Build, lead and develop a high-performing C&I team that drives safety, accountability and performance. Set a culture that protects our customers and creates value through teamwork
• Define, communicate and embed the C&I customer value proposition and the approach to sales, including segmentation, target customer list and contracting strategy
• Own and evolve EnergyAustralia's C&I pricing principles, product suite and repricing process by structuring offers that reduce customers' energy costs
• Accountable for protecting our customers across the C&I segment and set the tone for regulatory compliance by design
• Develop and propose the annual budget - Identify, quantify, target and deliver operational and financial improvements on an ongoing basis, accountable for the C&I profit and loss
• Maintain competency with EnergyAustralia and Energy Safe Victoria (ESV) gas emergency protocols and processes by holding the of Gas Emergency Manager for EnergyAustralia and on behalf of customers.
• Maintain service models that deliver strong customer outcomes by ensuring accurate and timely billing, credit and collections, and resolve customer and ombudsman matters by addressing root causes and making systemic improvements.

Be Impactful when you are applying:

You'll bring proven experience across C&I customer strategy and pricing (segmentation, contracting, and product structuring) gained within an energy or similarly complex commercial environment. This experience will underpin your ability to embed a compelling value proposition, reduce customers' energy costs, and ensure regulatory compliance is built in by design. Additionally you will have most of the following:

• 10 years' plus of energy experience covering wholesale and customer markets, with a detailed understanding of the operational and financial structure of the industry
• Tertiary Degree in engineering, science, business, economics, commerce or a related discipline (or equivalent work experience)
• Demonstrated strategic mindset in a sales and origination environment, with a track record of moving ideas to successful execution and profitability
• Significant leadership experience across multiple delivery functions in a business of similar size and complexity
• Deep understanding of C&I customers and the ability to build and deliver targeted customer value propositions
• Have a track record of delivering results in dynamic, highly regulated and competitive markets
• Financially numerate, with a strong ability to drill into the drivers of a customer-facing energy business and its portfolio contribution
• Excellent written and verbal communication skills with a strong ability to build mutually beneficial relationships

How to Apply:

If you're ready to ‘light the way' towards your next career move, click the 'Apply' button to submit a confidential application. For any questions reach out to Jock Clydesdale, Talent Partner - Technology @ ***************@energyaustralia.com.au

Note: Applications close 9AM Monday 10th August

Why Us?

EnergyAustralia is a place where all employees are genuinely valued, supported, and free to be themselves — because we believe that's when we're at our best.

We embrace diversity of background, experience, and perspective, and we encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and those from the LGBTQ+ community.

Here's what you can look forward to:

• Performance recognition and incentive programmes - tailored to different roles and teams to reward great work through the year
• Employee discounts on electricity and gas, plus savings on major brands and products
• 20 weeks' paid parental leave - completely gender-equal
• Energise Program - flexible working that's team-centric, enabling teams to agree and succeed together
• Supportive leaders and a down-to-earth culture where you can be your authentic self.