Salesforce Industries Architect – Comms Cloud (Vlocity)

Location: Sydney, Australia

Experience: 10–12 Years

Employment Type: Permanent

Role Overview

We are looking for an experienced Salesforce Industries Architect – Comms Cloud (Vlocity) to lead technical and functional architecture for Salesforce implementations within the Telecommunications industry.

Key Requirements

10–12 years of overall Salesforce CRM implementation experience.5+ years of hands-on experience with Salesforce Communications Cloud / Vlocity.Strong Telecommunications industry experience.At least one end-to-end Salesforce Industries (Vlocity) implementation, preferably in Telecom.Strong knowledge of CPQ, Order Management, EPC and CLM on Vlocity.Hands-on experience with OmniStudio, including OmniScripts, DataRaptors, Integration Procedures and Cards.Strong Salesforce development knowledge across Apex, SOQL/SQL, XML/JSON, Visualforce, JavaScript, SOAP and REST APIs.Experience in legacy CRM/system migration to Salesforce/Vlocity.Strong Salesforce configuration, integration and development capabilities.Salesforce Communications Cloud certification is preferred/required.

Key Responsibilities

Provide technical architecture, oversight and governance for Salesforce/Vlocity projects in the Telecom domain.Lead technical and functional design sessions and define scalable Salesforce/Vlocity solutions.Architect and develop solutions using Apex, Lightning Web Components, Visualforce and related technologies.Design and implement Vlocity solutions using Industry Console, OmniStudio, Cards, OmniScripts, DataRaptors, Integration Procedures and Product Modelling.Lead custom development, integrations and data migration activities.Mentor technical teams and provide guidance on Salesforce/Vlocity development and integration best practices.Support delivery teams in resolving complex technical and architectural challenges.Promote best practices, reusable solutions and continuous improvement across the Salesforce/Vlocity ecosystem.

Must-Have Skills

Salesforce Industries / Communications Cloud (Vlocity)Telecommunications domain experienceCPQ, Order Management, EPC & CLMOmniStudio / OmniScripts / DataRaptorsSalesforce configuration & developmentApex, LWC, SOQL, REST/SOAP integrationsEnd-to-end Salesforce/Vlocity implementation experience

Good to Have

Agile certificationExperience leading large-scale Salesforce transformation or migration programs