Business Analyst

We Are Fujitsu 

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

As a Business Analyst in the Office of AI, you’ll help turn AI potential into practical outcomes. You’ll work with business and delivery teams to identify where AI can add real value, lead discovery and process conversations, and translate complex problems into clear, testable requirements, enabling responsible, scalable AI adoption across the organisation. This role offers a hybrid working environment.

Location: Sydney or Melbourne (preferred); flexible across other cities in Australia.

Key Responsibilities

• Identify AI use cases aligned to business problems with teams, then shape them into well-defined use cases with clear success measures.
• Facilitate discovery, process and transformation workshops, documenting decisions and providing and analysis.
• Create clear artefacts, user stories, acceptance criteria, process maps that teams can confidently build from acceptance criteria, business rules, and assumptions.
• Build value stream maps (current and future state) & define flow measures showing steps, handoffs, decision points, and an improvement backlog to create an evidence base so improvements are visible, defensible, and repeatable.
• Support testing, go-live confidence and outcomes tracking by shaping test approach, writing test cases/scenarios, supporting UAT, and validating “definition of done.” Keep outcomes on track through requirements traceability, change management across stakeholders, and value tracking after deployment.
• Create transparency and clarity for stakeholders navigating complex change. You’ll partner across the organisation, helping set direction and enabling AI adoption at scale.

About you:

Technical

Essential:

• 3–6 years’ experience in business analysis, consulting, or a similar role in complex environments.
• Strong capability in gathering requirements, documentation, and stakeholder facilitation.
• Demonstrated experience facilitating workshops and translating complex stakeholder inputs into actionable requirements and acceptance criteria. 
• Hands-on experience in process mapping and/or value stream mapping, identifying bottlenecks and defining improvement actions.

Highly desirable

• Experience delivering process change and transformation, including automation or AI‑enabled initiatives, with hands‑on process mapping and continuous improvement.
• Strong grounding in Lean ways of working, including value stream mapping and flow measures (e.g. process vs wait time, rework, handoff quality).
• Working knowledge of AI, data, and digital delivery, including core AI concepts (automation, ML, GenAI), data analysis/visualisation tools, and Agile or iterative environments.

Non-Technical

• Strong analytical and problem‑solving capability, with the ability to work through complexity and identify practical improvement opportunities.
• Clear communication and translation skills, able to turn complex ideas and stakeholder input into structured, understandable outputs.
• Confident stakeholder engagement, working effectively across business and technology teams to build alignment and shared understanding.
• Skilled workshop facilitation and collaboration, guiding groups to agreed requirements, decisions, and improvement actions.

Personal Attributes

• Curiosity and structured thinking; you ask great questions, then turn answers into crisp artefacts.
• Integrity and care especially important when shaping solutions that must be trustworthy and responsible.
• Comfort with ambiguity

Qualifications

• Bachelor's degree in Business, Technology, Operations, or a related field (or equivalent experience.
• Demonstrated capability in business analysis practices: requirements elicitation, documentation, and stakeholder facilitation.

If you’re excited by the idea of mapping real work, cutting through complexity, and helping teams adopt AI in ways that genuinely improve outcomes—this could be your next step.

Let’s transform the way we work—responsibly, thoughtfully, and with impact.

Why Fujitsu? 

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You. 

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Platinum Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture. 

• We offer tailored career paths across our global organization to support your professional and personal growth. 

• Our customers trust us. We have an excellent reputation across the region and globally. 

• Best in-class reward and recognition programs flexible work, volunteering leave, and more. 

• We live our values of aspiration, trust, and empathy, all day, every day. 

Commitment to Diversity, Equity and Inclusion 

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey. 

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email ***********@fujitsu.com. 

Search Firm Representatives – PLEASE READ: 

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team. 

For Security Cleared Roles PLEASE NOTE: 

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).