Resident Services Coordinator

Unlock your full potential in a supportive environment that values your expertise as a Resident Services Coordinator!

• At Ryman, every day is a chance to be a hero in the story of our residents' lives  
• Oversee the delivery of village administration functions and resident relations
• On site parking, Ryman perks and stability offered in this role

About the role

We have an exciting opportunity to join our team as a Resident Services Coordinator at Nellie Melba Retirement Village in Wheelers Hill. This is a Full Time role working Monday to Friday with an 08:00am start.  

In this role you'll work independently within our village office. If you are organised, enthusiastic and have a passion for people - we'd love to hear from you!  

At Ryman, our Resident Services Coordinator wears many hats. Some duties within this role include:

• Lead the effective delivery of the village resident service functions including; triaging enquiries, updating resident information, collaborating with accounts and acting as village reception / administration
• Be responsible for the delivery of resident activities - this includes happy hours (Thursday's are the best day of the week in a Ryman village) and various outings
• Collaborate with the Sales Advisor and Regional Operations Managers in regards to village maintenance, unit modifications, new admissions and open days

About you

To thrive in our fast-paced and varied environment you will:  

• Have proven experience in an administration support role in a fast-paced and varied environment
• Be skilled at juggling conflicting priorities 
• Be comfortable working independently - as a result of this be prepared to learn new skills
• Enjoy building meaningful relationships with our staff, our residents and their families
• Place a high emphasis on customer service and work hard to deliver exceptional service to our residents
• Have outstanding communication, organisation and attention to detail
• Must be self-motivated and have very strong planning and organizational skills
• Strong interpersonal and customer service skills
• Team player and very strong with technology

About Ryman

Ryman is a leader in retirement living and care, employing over 7,700 people in Victoria and New Zealand across a wide range of areas, including nursing, village operations, sales, technology, design, and corporate roles. We’re one of Victoria’s fastest growing employers, and we’re just getting started. 

At Ryman, exceptional care is thoughtfully delivered every day. From meals and activities to maintenance and support, our teams work together so residents can feel confident everything is taken care of – because behind that promise is the standard we’ve always held ourselves to: it’s got to be good enough for mum and dad. 

We’re in a period of real transformation, focusing on stronger commercial outcomes, smarter ways of working, and continuing to set the standard in retirement living and aged care. 

Ryman Perks

As part of the Ryman team you will: 

• Work in a facility that operates more like a family business
• Fun, friendly and supportive team environment
• Monthly employee recognition
• Receive a complementary designer uniform
• Opportunities for professional development and career progression 
• Receive a Ryman Team Benefits card with discounts from 45+ well-known brands

At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.

If you share those values and you're looking for a career where your work truly makes a difference, we'd love to hear from you. 

Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.