Service Manager - HVAC

About the Company:

Grosvenor are a leader in technical asset management within the commercial space, maintaining and servicing Fire, HVAC, Electrical and other systems for our vast range of clients nationally. 

As partners to leading property portfolios across Australia & New Zealand, our core technical services across HVAC, Fire and Electrical achieve real outcomes and long-term value for clients. Innovation, curiosity, and reliability are at the core of how we do business. At Grosvenor Engineering Group, we believe our people are our most valuable asset. As a successful, growing ANZ business we recognise it is our exceptional team of people who truly make things happen. Our people hail from all corners of the world with all types of skills and expertise – but we’re all passionate about the same thing – delivering the best!

Due to a continued growth, we’re on the lookout for a top talent Service Manager - HVAC to work out of our Darwin office. You’ll build long lasting relationships with our customers by using your skills to diagnose faults and provide solutions! 

About the Role:

• As a Service Manager the primary responsibilities lies in overseeing the HVAC service teams in your Business Unit to ensure the operational requirements of the business are being achieved.
• Effectively manage the HVAC operations and resourcing.
• Provide strategic operational advice including asset capital expenditure, pricing/estimating HVAC maintenance opportunities, develop tailored customer budgets and identify new business opportunities and/or provide support to BDMs regarding tender evaluations.
• Liaise with customers to ensure service levels are meeting/exceeding expectations
• Act as point of escalation and resolve customer complaints/issues – evaluate and investigate scenarios to develop optimised solutions
• Provide applied thinking, listening to client requirements ensuring deliverable and tangible outcomes
• Provide leadership, coaching and mentoring that empowers employees to improve their ability to make commercial decisions
• As a technical expert, provide thought leadership to the immediate team and broader business
• Develop effective KPI’s (Team & individual) aligned to business outcomes
• Consistent review and delivery of the service teams hazard reports, site surveys, LTIs and MTIs.
• Meeting Client Requirements: Comply with customer/client requirements imposed on Grosvenor which may apply to performing your work at their site.

Skills & Experience:

• Hold recognised trade qualifications in relevant field
• Hold a current Drivers Licence and WH&S General Induction Card
• Tertiary qualification in management – desirable
• Minimum of 10 years’ experience in a Service Management role where you had financial responsibility for a service department
• Highly developed business/commercial acumen
• Proven ability to develop and manage budgets – strong financial skills
• Strong client relationship management experience, with proven ability to exceed customer expectations
• Team leadership experience, including the ability to develop, coach and mentor employees
• Strong planning and organisational skills, including confidence with software, computers, Apps etc
• Advanced communication skills with proven experience in resolving client conflict, client relationship building and presenting formally to clients

Join Our Team:

If you are a skilled Service Manager - HVAC looking to take your career to the next level, we want to hear from you! Join the Grosvenor Engineering Group family and become part of a team that is dedicated to excellence and customer satisfaction. Click APPLY to submit your resume and cover letter detailing your relevant experience and qualifications.