Assistant Store Manager | Diamonds Factory

About Diamonds Factory

Founded in 2008, Diamonds Factory set out to transform the way people buy diamond jewellery by offering exceptionally high-quality, affordable pieces. Today, we’re proud to be one of the most trusted jewellery brands, helping customers celebrate life’s milestone moments with timeless beauty.
With our presence across Australia and New Zealand continuing to grow, we’re excited to welcome new talent to our expanding team.

About the Role
We’re looking for an experienced Assistant Store Manager to support our Store Manager in leading the team, driving sales and delivering an exceptional luxury customer experience.
You’ll help inspire and develop the sales team, support daily store operations, build strong client relationships and champion our brand standards.

How You’ll Contribute

• Lead and Inspire: Motivate and mentor your team to achieve sales targets, foster collaboration, and maintain a positive, high-performing work culture.

• Deliver Exceptional Client Experiences: Ensure every customer is greeted with warmth, professionalism, and expert guidance to create lasting relationships.

• Drive Sales Excellence: Develop and execute sales strategies, monitor performance against KPIs, and influence store profitability through strong commercial awareness.

• Champion Product and Brand Knowledge: Promote deep understanding of our jewellery collections, materials, and craftsmanship while embodying the Diamonds Factory brand with professionalism and passion.

• Maintain Store Standards: Oversee visual merchandising, cleanliness, and stock management to ensure an inviting, luxurious, and well-organised store environment.

• Ensure Compliance and Safety: Uphold company policies, health and safety standards, and security measures while continuously seeking customer feedback to enhance service and store operations.

Qualifications & Experience We Look For

• Proven Luxury Retail Experience: At least 5 years in luxury retail (ideally jewellery), with a strong record of exceeding sales targets and delivering outstanding customer experiences.

• Client Engagement Expertise: Skilled in building relationships with high-end clientele through exceptional communication, listening, and interpersonal skills.

• Leadership & Problem-Solving: A proactive team player with strong problem-solving abilities and adaptability in a dynamic, fast-paced environment.

• Technical & Operational Proficiency: Confident in learning and using new software systems to support efficient store operations and performance tracking.

• Passion for Luxury & Detail: A genuine enthusiasm for fine jewellery, a keen eye for aesthetics, and unwavering attention to detail and professionalism.

Job Benefits

• Employee Referral Rewards: Earn cash bonuses for recommending great talent.

• Exclusive Discounts: Enjoy special employee discounts on our luxury jewellery collections.

• Celebrate Your Birthday: Take a paid day off to mark your special day.

• Perkbox Access: Unlock shopping discounts, wellbeing rewards, and peer recognition through our Perkbox platform.

• Enhanced Leave & Support: Benefit from comprehensive leave policies and supportive workplace frameworks.

• Career Growth: Partner with a global luxury brand expanding across Australia and New Zealand, with ongoing learning and development opportunities.

• More to Come: Exciting new benefits are on the horizon!

Our Commitment to Diversity & Inclusion

Neve Jewels Group is proud to be an equal opportunity employer. We are dedicated to fostering a work environment that supports, inspires, and respects all individuals. We do not discriminate based on gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or any condition that cannot be shown to be relevant to job performance.