Technical Support Representative

About Us:

For more than a century, Caterpillar has helped build a better, more sustainable world. Caterpillar Inc. is shaping tomorrow’s future as the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

Backed by one of the largest independent global dealer networks and financing services through Cat Financial, the company’s primary business segments: Power and Energy, Construction Industries and Resource Industries are solving customers’ toughest challenges through a commitment to commercial excellence and advanced technology. All of this is made possible by our highly talented and dedicated team. 

About The Opportunity:

As the Technical Representative for the Resource Industries Sales, Service & Technology division of Caterpillar you will be the primary conduit between the dealers and customers for product performance and problem management within an assigned territory.

This role reports to a locally based Product Support Manager and works closely with various product groups, dealers and customer contacts to provide technical support for Caterpillar’s extensive range of mining products.

This role provides an opportunity to make a difference to both the Caterpillar product and our customer’s experiences. This role is perfect for someone who enjoys problem solving and variety in their work.

Job duties but not limited to:

• Work closely with dealers and customers to identify Continuous Product Improvement (CPI) opportunities for the ongoing improvement of our products.

• Assist Product Groups with prioritization of CPI’s by providing required commercial impact statements, Voice of Customer and Dealer feedback.

• Be Caterpillar’s lead for Product Problem Management discussions with dealers and customers.

• Act as a key resource to support execution of product performance improvement initiatives at target sites.

• Manage service and commercial goodwill support administration across allocated dealers and customers.

• Support NPI (New Product Introduction) and NMI (New Market Introduction) launches in the allocated territory.

Background Experience: 

• A tertiary qualification within a relevant field, or equivalent experience

• Prior experience in a field position

• Ability to work independently and to communicate effectively with others in the work group, dealer personnel and customers

• Proven ability to communicate and negotiate across all levels of the organisation

• Must be able to work collaboratively with Dealers, Caterpillar and the customer to meet deliverables

• Excellent interpersonal and communication skills

• Must will be willing and able to travel both internationally and locally

Desired Skills and Experience:

• Previous experience working with a dealer network an advantage 

• Exposure to Six Sigma principles

Additional Information:

• This position requires the successful candidate to work full-time in our Redcliffe Perth office.

Employee Benefits:

• Salary – We offer competitive remuneration package, including attractive bonus and share options.

• Parental Leave – Generous parental leave policy and you can choose how you take your leave (full pay or half pay)

• Diversity and Inclusion – At Caterpillar we are committed to diversity and inclusion, equal opportunity and equal outcome.

• Discounts – We have staff discounts across health insurance, shopping, food, health & wellbeing and travel.

• Global Presence – As Caterpillar is a global company, we have many career opportunities across the globe and have training and development opportunities.

How to Apply:

If you are looking for a challenging and rewarding career as part of the Caterpillar team, apply today via: www.caterpillar.com/careers by attaching a copy of your resume.

Application close 6th September 2026

Your road to success begins with a Caterpillar career. By joining the Caterpillar team, you’ll discover that working for a global leader creates endless opportunities for you.

Caterpillar is an Equal Opportunity Employer.