Patient Services Officer (Ingham Community Mental Health)

Make a meaningful impact in a role where people come first. You'll be the welcoming and supportive link between patients, families, the public, and our healthcare team, delivering exceptional customer service with empathy and professionalism. Working in a collaborative environment, you'll help drive outstanding patient experiences and organisational success while contributing to a workplace culture that reflects our shared values and commitment to excellence.

The town of Ingham is just over an hour's drive north from Townsville and offers a unique collection of culture, fresh produce and vast green landscapes.  Just a short drive southwest of Ingham provides an opportunity to discover the awe-inspiring Wallaman Falls, Australia's highest permanent single drop waterfall.  A little further north of the town is the pristine Hinchinbrook Island, a nature lover's paradise.

About your new employer

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Casual Rate: $50.21 to $55.84 p.h. (AO3)
• 12.75% employer contribution to superannuation

Requirements:

• Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
• High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
• This is a Vaccine Preventable Disease (VPD) risk role.
• Probation period may apply.
• Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary!

Enquiries are welcome; for a confidential discussion please contact: Courtney Cronin on (07) 4433 9***

Apply ONLINE: https:// apply-springboard.health.qld.gov.au/jobs/QLD-TV689730

Applications close: Tuesday, 25 August 2025

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.