Accounts & Payments Officer

Accounts & NDIS Billing Officer

Part-Time / Casual | South West Sydney | $38–$45 per hour + super

About Spirit Care

Spirit Care is a registered NDIS provider based in South West Sydney, delivering person-centred disability supports across our community.

Since commencing operations in late 2024, we have grown quickly and are continuing to strengthen the systems behind our services. We are now looking for an experienced and highly organised Accounts & NDIS Billing Officer to take ownership of our day-to-day billing, claims, payments and accounts receivable processes.

This is an important role within the business. We are looking for someone who doesn’t simply raise invoices — we need someone who follows the process from service delivery through to successful payment and reconciliation.

The Role

Working closely with the Director and management team, you will be responsible for ensuring services are invoiced correctly, NDIS claims are submitted promptly, payments are reconciled and outstanding accounts are actively followed up.

Your responsibilities will include:

• Preparing and submitting NDIS claims, including bulk payment requests

• Raising and issuing invoices to plan managers, self-managed participants and other funding bodies

• Monitoring accounts receivable and maintaining accurate aged debtor records

• Proactively following up overdue invoices and unpaid claims

• Investigating rejected, disputed or partially paid invoices and following them through to resolution

• Reconciling incoming payments against invoices and claims

• Processing accounts payable, supplier invoices and staff reimbursements

• Preparing payment runs as required

• Maintaining accurate financial records across our accounting and operational systems

• Identifying billing discrepancies, missing information and potential payment issues before they become larger problems

• Providing regular updates to management on outstanding debtors, claims and payment issues

• Assisting with general finance and accounts administration as required

About You

We are looking for someone who is organised, persistent and exceptionally detail-focused.

Ideally, you will have:

• Previous experience in accounts receivable, accounts payable, billing or bookkeeping

• NDIS billing and claiming experience — highly regarded

• An understanding of NDIA-managed, plan-managed and self-managed funding arrangements

• Experience with NDIS claiming systems and processes

• Experience using Xero, MYOB or similar accounting software

• Strong Excel and spreadsheet skills

• Confidence reconciling payments and investigating discrepancies

• Strong written and verbal communication skills

• The confidence to professionally and persistently follow up outstanding accounts

• The ability to manage priorities independently and follow matters through to completion

• A high level of discretion when handling participant and financial information

Experience working within an NDIS provider, plan manager or disability services organisation will be particularly well regarded.

What We Offer

• $38–$45 per hour + super (casual), depending on experience

• Flexible part-time/casual hours

• Remote/hybrid flexibility available following initial onboarding

• Direct access to management and the ability to make improvements rather than simply follow outdated processes

• An opportunity to become an important part of a growing NDIS provider

• Scope for the position to grow as the business continues to expand

How to Apply

Click Apply and attach your resume together with a short cover note outlining your accounts experience.

If you have worked with NDIS billing, provider claiming, plan managers or NDIS accounts receivable, please specifically mention this in your application.

Applicants with hands-on NDIS billing and claims experience will be highly regarded.