Supervisor, Residential Telesales

Are you sales oriented? Highly organized with the ability to multi-task? Do you easily connect and interact with various people? Can you effectively lead a team? If so, you might be a great fit for our Supervisor of Residential Telesales role at Spectrum.

We power multi-tenant communities, such as condos, apartments, and gated housing communities, by offering state-of-the-art services including Spectrum Internet®, TV, mobile and voice. Through innovative products and service reliability, we ensure our customers keep connected to who and what matters most.

BE PART OF THE CONNECTION

As Residential Telesales Supervisor, you serve as an influential leader who can effectively lead a team to regularly exceed sales quota objectives and deliver a strong customer experience. You will oversee an outbound sales team of telesales representatives dedicated to serving Charter’s existing Residential customers and new business acquisition prospects. In this role, you will also manage sales efforts, coach and develop Telesales Representatives, and maintain all aspects of the outbound telemarketing operating structure. The Residential Telesales supervisor drives performance and processes adherence among their team, while collaborating with other teams.

WHAT OUR RESIDENTIAL TELESALES SUPERVISORS ENJOY MOST

• Ensuring efficient sales strategy plans and processes
• Developing internal and external relationships
• Leading a team that exceeds goals and expectations

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience: Sales and Customer Service experience in a MSO or Telecommunications Industry (2+ years), Management Experience (2+ years), Experience with customer interaction in a business-to-business environment, Experience with processes in a sales and customer service environment including call center, dispatch, field, and back office
• Education: Bachelor’s degree in Marketing, Business or related field or equivalent experience
• Technical Skills: MS Office Suite, ICOMS, Salesforce
• Skills: Communication, collaboration, attention to detail, problem-solving, strategy, leadership

Preferred Qualifications

• Experience: Previous experience in Residential OTM