Cloud Operations Engineer (AWS) Melbourne, Victoria

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. 

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

Purpose of this job

Forming part of our innovative Next Gen Voice Platform Product Team as a Cloud Engineer, you'll play a pivotal role in shaping the future of Bupa’s Contact Centre platform (AWS Connect). You'll be at the forefront of designing, implementing, and managing cutting-edge cloud-based systems that drive strategic outcomes and deliver exceptional services to Bupa’s customers. Collaborate closely with business and technology leaders to ensure high-quality, efficient service delivery and maintain the integrity of vital Bupa systems. This critical 24/7 platform requires a dynamic engineer who can thrive in a fast-paced environment and is ready to participate in an on-call rotation to guarantee continuous availability and swift issue resolution.

Key Responsibilities

• Manage cloud services comprising Bupa’s Next Gen Voice Platform, including ownership of the AWS Landing Zone, AWS accounts, and key integrations. 
•  Perform cloud engineering tasks and projects, providing technical guidance and support to the product team. 
•  Ensure all services, activities, and deliverables comply with Bupa’s requirements, policies, and architectural principles. 
•  Focus on analysis, solution, and technical design activities, delivering high-quality documentation and realistic work estimates. 
•  Implement cloud infrastructure using Infrastructure as Code (IaC) tools such as AWS CloudFormation, Terraform, or similar. 
•  Automate deployment, monitoring, and maintenance processes to enhance efficiency, reliability, and scalability of cloud services. 
•  Integrate security best practices into the DevOps pipeline, ensuring all deployments meet Bupa’s security and compliance requirements. 
•  Perform regular security assessments and audits to identify and mitigate potential vulnerabilities.  Design, implement, and manage CI/CD pipelines to ensure rapid, reliable, and safe delivery of applications and services. 
•  Champion a culture of continuous improvement, encouraging the adoption of DevSecOps practices across the development and operations teams. 
•  Develop and implement robust monitoring, logging, and alerting frameworks to proactively detect and resolve issues. 
•  Lead incident response efforts, conduct root cause analysis, and implement preventative measures to avoid future incidents. 
•  Partner closely with business and technology stakeholders to understand requirements, priorities, and deliver high-quality services at pace. 
•  Continuously monitor and optimize system performance, ensuring the Contact Centre platform meets or exceeds performance SLAs. 

What you’ll need to make it possible

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
•  AWS Certified Solutions Architect, AWS Certified Developer, or AWS Certified SysOps Administrator are preferred. 
•  7+ years of experience in software engineering, with a strong background in cloud-based systems. 
•  In-depth understanding of Amazon Connect, AWS’s cloud-based contact center service. This includes experience with configuring and managing contact flows, integrating third-party systems, and using AWS Lambda for dynamic data processing. 
•  Experience with key AWS services such as AWS Lambda, Dynamo DB, EC2, S3, RDS, and IAM. 
•  Strong understanding and hands-on experience with Infrastructure as Code (IaC) tools such as AWS CloudFormation, Terraform, or similar. 
•  Proficiency in automating deployment, monitoring, and maintenance processes using CI/CD pipelines and related tools (e.g., Jenkins, GitLab CI/CD). 
•  Solid understanding of DevSecOps principles and practices, with experience integrating security into the DevOps pipeline. 
•  Understanding of Virtual Private Cloud (VPC), network connectivity, and security best practices (VPN, Direct Connect, etc.) when using AWS Connect in hybrid environments. 
•  Experience with cloud security, compliance, and governance, including performing security assessments and audits. 
•  Strong analytical and problem-solving skills, with a focus on solution design and performance optimization, Log Analysis and diagnostic tools. 

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves.

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.