Senior Specialist, Corporate Accounts and Insurance

Your SUPER career starts here

As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

Sound good? Learn more about us and what we do at aware.com.au

Your New Role

As a Senior Specialist, you'll play a critical role in ensuring the quality, accuracy and effectiveness of our corporate accounts and insurance administration processes. Working closely with internal teams, external insurers and key stakeholders, you'll provide technical guidance, manage escalated cases and contribute to continuous improvement initiatives that enhance member outcomes.

Please note this is a full time contract opportunity until June 2027.

Key responsibilities include:

• Providing expert support and resolution for complex insurance and corporate account enquiries, exceptions and escalations;
• Leading quality assurance activities and coaching team members to maintain high processing standards;
• Managing and remediating data quality exceptions and supporting ongoing system and process improvements;
• Investigating and resolving complaints, incidents and complex member matters in partnership with key stakeholders;
• Acting as a technical expert on underwriting, corporate insurance and insurance application processes
• Driving continuous improvement initiatives that improve member experience, operational effectiveness and compliance outcomes;
• Building strong relationships with members, advisers, insurers and internal stakeholders; and
• Supporting risk management, compliance activities and operational governance requirements.

How do you exceed our expectations?

• The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple;
• Previous experience in superannuation insurance, ideally within a member-focused superannuation environment;
• Strong knowledge of insurance underwriting, corporate insurance arrangements, personal-to-corporate transfers and insurance application processing;
• Experience handling complex member issues, escalations, complaints or disputed matters;
• Experience coaching, mentoring or providing technical guidance to others;
• Excellent analytical, problem-solving and decision-making capabilities;
• A strong understanding of regulatory and compliance obligations within superannuation and insurance environments;
• You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.

Employee Experience
We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you'll love working at Aware Super:

• Have a super impact: You'll think big and care deeply to help more Australians live their best lives in retirement.
• Be part of something super unique: You'll work to reshape super and retirement. We'll invest in your growth and give you the opportunity to work on career-defining projects.
• Work with super humans: You'll work hard and innovate, but also have some fun along the way.
• Feel super cared for: We'll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

The Aware Super difference

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.