Customer Sales Consultant

Make Every Customer Interaction Count

At St John Ambulance SA, we’ve been helping South Australians live safer, healthier lives for over 140 years. As a trusted charity and community-focused organisation, we deliver first aid training, event health and medical services, first aid products, and social inclusion programs that make a real difference across the state.

Supported by over 1,200 dedicated volunteers and 200+ employees, we’re passionate about serving our community and empowering people with lifesaving skills.

About the Role

We’re looking for enthusiastic, customer-focused professionals to join our team as Customer Sales Consultants.

As the first point of contact for many of our customers, you’ll play a key role in delivering an outstanding customer experience while helping individuals and organisations access the training and services they need.

This is a fast-paced, people-focused role that combines customer service, relationship building, administration, and sales.

Opportunities Available

We’re growing our team and are looking for talented people who are passionate about customer service, sales, and making a difference in the community.

We offer flexible employment options to suit a range of lifestyles and career goals, with opportunities available on either a full-time or part-time basis.

Whether you’re seeking the stability of full-time work or the flexibility of part-time hours, we’d love to hear from you.

Working arrangements include:

• Full-time opportunities
• Part-time opportunities
• Monday to Friday roster
• Shifts finishing by 5:00pm
• Flexibility to support operational requirements when needed

What You’ll Be Doing

• Responding to customer enquiries via phone, email, and in person
• Managing inbound calls in a busy customer service environment
• Following up warm leads and existing customer enquiries
• Building and maintaining positive customer relationships
• Promoting and cross-selling St John training courses, products, and services
• Updating and maintaining customer records within our systems
• Processing customer information accurately and efficiently
• Completing call logs and customer documentation
• Providing administrative support to ensure a seamless customer experience

About You

You’ll thrive in this role if you have:

• Strong customer service and communication skills
• Confidence building rapport and identifying customer needs
• Experience in a sales, contact centre, customer service, or administration role
• Excellent attention to detail and data entry accuracy
• Strong organisational and time management skills
• A positive, professional, and team-focused attitude

Experience within the not-for-profit or community sector will be highly regarded but is not essential.

You’ll be available to work Monday to Friday, with rostered shifts finishing by 5:00pm, and be willing to adapt to occasional business needs.

Why Join St John SA?

• Purpose-driven work that supports the South Australian community
• Supportive and collaborative team environment
• Opportunity to develop customer service and sales skills
• Work for a respected and trusted South Australian organisation
• Be part of a team that helps people gain lifesaving knowledge and skills every day

Apply Now

If you’re passionate about delivering exceptional customer service and want to make a genuine impact in your community, we’d love to hear from you.

Please apply via SEEK with your resume and a cover letter outlining your suitability for the role.

St John Ambulance SA is an equal opportunity employer and values diversity and inclusion.

Employment is subject to a satisfactory National Criminal History Check, a valid Working with Children Check, and evidence of your right to work in Australia.