Director, Service Industries

Company description:

Department of Communities and Justice

Job description:

Director Service Industries

• Based in Windsor
• Ongoing position available
• Total Remuneration Package Range starting from $246,428 - $272,122

Your role

As Director Service Industries, you will lead a critical, state-wide portfolio delivering essential services that keep correctional centres operating safely and efficiently. From food services and logistics to textiles, laundry and inmate buy-ups, you'll drive high-quality, cost-effective outcomes while ensuring strong compliance and operational excellence in a complex environment.

As a senior leader, you'll play a key role in setting strategy, strengthening performance and unlocking opportunities for inmate employment and skills development that support reintegration and reduce reoffending. Leading a diverse workforce and significant resources, you'll champion innovation, accountability and continuous improvement making a tangible impact on operational outcomes and safer communities.

What you'll do

As the Director Service Industries, you will:

• Lead the strategic direction and delivery of internal service industries across Corrective Services NSW (CSNSW), ensuring safe, efficient and compliant operations.
• Oversee a complex, statewide portfolio including food services, logistics, textiles, laundry and inmate buy-ups, driving quality and value-for-money outcomes.
• Ensure compliance with food safety, transport and legislative requirements, embedding strong governance, risk management and quality assurance.
• Drive performance and continuous improvement across services, identifying innovative and scalable delivery models.
• Maximise inmate employment, vocational training and industry engagement to support reintegration and reduce reoffending.
• Provide expert strategic advice to senior executives on service delivery, efficiency and industry opportunities.
• Lead significant financial and human resources, building a high performing, accountable and values driven culture.

Click here to read more about the role.

What we're looking for

• Senior executive experience leading large-scale operational, service delivery or commercial functions, ideally within justice, public sector or similarly complex environments.
• Demonstrated experience managing large, multi-faceted portfolios (e.g. logistics, food services, manufacturing, supply chain or facilities) with accountability for end-to-end service delivery.
• Proven ability to lead diverse, geographically dispersed teams and develop high-performing senior leaders.
• Extensive experience managing compliance and regulatory frameworks, with strong understanding of safety, quality and operational standards (e.g. food safety, transport or industrial environments).
• Strategic thinker with a track record of improving operational performance, driving efficiency and embedding continuous improvement in complex environments.
• Strong commercial and financial acumen, with experience managing significant budgets, procurement and resource allocation.
• Highly developed communication, influencing and stakeholder engagement skills, with the ability to build partnerships across government, industry and suppliers.
• Demonstrated commitment to rehabilitation outcomes, with experience or interest in leveraging employment, training or industry partnerships to support reintegration.
• Authentic and values-based leader who fosters a culture of integrity, accountability and continuous improvement.

We do work that really matters

Corrective Services NSW delivers professional correctional services and programs to reduce reoffending and create safer communities. We manage inmates in custody and supervise offenders in the community, working closely with courts, releasing authorities and partner agencies to support rehabilitation, reintegration and community safety.

Are you ready to join us?

Click Apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role and an up‑to‑date résumé (maximum 5 pages).

Applications close: Tuesday 18 August 2026 at 11:59pm AEST.

Got a question?

If you would benefit from an adjustment during the recruitment process or wish to discuss alternate application methods, please contact: DCJ Senior Executive Recruitment Team on ***************@dcj.nsw.gov.au

Inclusion and Diversity

We are committed to building a workforce that reflects the diverse community we serve, including people with disability, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse communities, women, LGBTIQ+ people and carers.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

Profile description:

As Director Service Industries, you will lead a critical, state-wide portfolio delivering essential services that keep correctional centres operating safely and efficiently. From food services and logistics to textiles, laundry and inmate buy-ups, you'll drive high-quality, cost-effective outcomes while ensuring strong compliance and operational excellence in a complex environment.

We offer:

Corrective Services NSW delivers professional correctional services and programs to reduce reoffending and create safer communities. We manage inmates in custody and supervise offenders in the community, working closely with courts, releasing authorities and partner agencies to support rehabilitation, reintegration and community safety.