Support Coordinator – Gold Coast, QLD

About Us

Chosen Family partners with NDIS providers and participants to deliver person-centred support that empowers individuals to live meaningful and independent lives. We are proud allies and advocates of diversity, equity, and inclusion — fostering a safe, affirming environment for all, especially participants from the LGBTQIA+ community.

About the Role

We are seeking an experienced NDIS Support Coordinator (Level 2 & 3) to deliver high-quality, participant-centred services in Gold Coast. In this permanent part-time role, you will manage a caseload of complex participants, ensuring their NDIS plans are implemented effectively and in line with their individual goals. Your focus will be on empowering participants, coordinating services across a range of providers, and building capacity for greater independence.

Key Responsibilities

Service Coordination

Manage a caseload of NDIS participants requiring Level 2 and/or Level 3 Support Coordination

Conduct participant assessments, develop action plans, and respond to referrals

Ensure participant plans are implemented effectively and in line with NDIS goals

Maintain accurate and timely records and reporting

Participant Support & Advocacy

Partner with participants to understand their needs and develop tailored support plans

Advocate for participant rights, choice, and decision-making control

Support participants to build independence, capacity, and social inclusion

Compliance & Quality

Adhere to NDIS Practice Standards and organisational policies

Monitor plan budgets, service agreements, and expenditure

Identify areas for service improvement and contribute to best practice

About You

Minimum Level 2 & 3 NDIS Support Coordination experience

Strong knowledge of NDIS frameworks, plan management, and legislation

Excellent stakeholder engagement, communication, and advocacy skills

Ability to manage complex cases with confidence and care

Highly organised with strong administrative and reporting skills

Passionate about supporting participants and promoting independence

Essential Requirements

NDIS Worker Screening Check

Working with Children Check (Blue Card/WWCC)

Police Check (or willingness to obtain)

First Aid & CPR Certificate

Driver’s Licence and access to a reliable vehicle

Right to work in Australia

Why Join Us?

✨ Permanent part-time role — 4 days per week, 25 billable hours ✨ Based in Gold Coast or nearby areas✨ Competitive pro-rata salary ✨ Meaningful work with genuine participant impact ✨ Supportive, values-driven workplace

How to Apply

If you’re a motivated and people-focused Support Coordinator passionate about delivering exceptional NDIS services, we’d love to hear from you.

Please submit your resume and a brief cover letter outlining your experience and availability by clicking the Apply Now tab.

We strongly encourage applications from people with a disability, Aboriginal & Torres Strait Islander people, Culturally & Linguistically Diverse people, and LGBTQIA+ people. We welcome and value your lived experience and knowledge. If you are comfortable doing so, please let us know in your cover letter if this applies to you.