Benefits Manager

OUR PURPOSE IS ‘TO PROTECT’

WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE

• Fixed Term Full-time opportunity | 12 months

• Based in Speers Point or Sydney office | Hybrid working available

About the role:

We’re looking for an experienced professional with PIAWE experience within the general workers compensation insurance scheme. Alternatively, we’d also love to hear from candidates with strong senior-level payroll experience and relevant transferable skills.

In this role, you will hold full responsibility for overseeing and ensuring the accurate and timely payment of workers’ benefits. You will manage the end-to-end benefits process, including the calculation of weekly entitlements, monitoring ongoing payments, and maintaining a portfolio of claims.

You will also play a key leadership role within the team, providing mentorship and guidance while ensuring compliance with company policies and regulatory requirements. This is a critical position that supports the integrity and effectiveness of our benefits delivery.

Your main responsibilities will include:

• Oversee and manage the accurate and timely payment of workers’ benefits

• Approve weekly benefit payments within delegation of authority

• Monitor and maintain a portfolio of claims, ensuring data accuracy and completeness

• Identify, code and process complex payments within the claims system

• Ensure employment and compensation data is up to date and accurate

• Manage internal and external stakeholder enquiries related to worker entitlements

• Ensure compliance with relevant legislation and internal guidelines

• Mentor and support team members to drive performance and consistency

• Collaborate to resolve discrepancies and improve processes

• Maintain a strong customer-focused approach aligned with CMI values

About you:

Your education, experience and skills will include:

• Strong experience in workers compensation, ideally within a claims environment

• Demonstrated experience managing or overseeing benefit payments

• Sound knowledge of relevant legislation and compliance requirements

• High level of attention to detail and accuracy

• Strong communication and stakeholder management skills

• Ability to manage competing priorities and meet deadlines

• Leadership or mentoring experience (highly regarded)

• Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference

What we offer:

• Check out our Benefits page to learn more about our Employee Value Proposition!

• Friendly and supportive team culture

• 7.25-hour days

• 5 weeks annual leave, 18 days personal leave & 3 days family and emergency leave

• Superannuation co-contribution scheme

• Additional company holidays at Easter and Christmas

• Access to onsite gym and onsite parking

• Professional Development days

• Retailer discounts through Smart Spending App 

About us:
Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry. Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'. Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.

Coal Mines Insurance (CMI) is responsible for administering a workers compensation scheme for the NSW coal mining industry. CMI has two customers workers and employers. Employers pay a premium in exchange for workers compensation coverage – these premiums fund the cost of claims and also the majority of the Coal Services operation. Workers are the primary beneficiary of the CMI Scheme.

Important information re: your application

·       Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens. Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts.

·       Successful applicants will be required to complete a satisfactory background check (including criminal history and references) prior to commencement of employment.

·       We take our responsibility to protect the industry that we work in very seriously. Our people, Customers and Community safety and wellbeing are priorities for us.

 To apply:

Please complete your details, click ‘apply for this position’ and attach a copy of your Cover Letter and Resume.

 Applications close 11 September 2026.

Please note applications may be shortlisted and progressed prior to the closing date.

 For greater insight into Coal Services, be sure to check out our website at https://www.coalservices.com.au/