Specialist, Regulatory Communications (Fixed Term)

Specialist, Regulatory Communications (Fixed Term) – Sydney, Australia

The Regulatory Communications Specialist’s role is responsible for supporting the transition of regulatory communications and knowledge management activities to the WUFSA Compliance team, ensuring a smooth and effective transfer of expertise. The role also provides ongoing training and knowledge sharing to build the team’s capability in managing regulatory communications.

The position serves as a key subject matter expert, supporting Western Union’s engagement with AUSTRAC and the delivery of regulatory commitments and initiatives. It also provides guidance on the regulatory environment and expectations, helping compliance and business teams understand and respond to regulatory requirements.

An opportunity to join Western Union’s Compliance Team on a part-time & fixed- term basis for a 6-month period.

Role Responsibilities:

Supporting the transition of regulatory communications and knowledge activities to the WUFSA team.

• Lead the transition of regulatory communications and regulatory knowledge management activities to the Western Union Australia Compliance team.
• Facilitate knowledge transfer and capability development to ensure sustainable ownership of regulatory engagement activities.
• Support ongoing regulatory interactions and maintain effective relationships with regulators and key internal stakeholders.
• Develop and maintain documentation, procedures, and governance frameworks supporting regulatory communications.

Providing ongoing training and knowledge transfer to the Western Union Australia compliance team.

• Provide ongoing training, coaching, and knowledge transfer to the Western Union Australia Compliance team.
• Develop team capability through the delivery of compliance, regulatory, and AML/CTF training programs.
• Help create and maintain training materials, guidance documentation, and knowledge management resources.
• Promote continuous learning and ensure regulatory knowledge is effectively embedded within the compliance function.

Offering critical subject matter support as Western Union continue engagement with AUSTRAC and progress work associated with next steps and regulatory commitments over the coming months.

• Provide subject matter expertise to support ongoing engagement with AUSTRAC and other key regulatory stakeholders.
• Advise on the execution of regulatory commitments, remediation activities, and compliance initiatives.
• Support the preparation and review of regulatory communications, submissions, and reporting deliverables.
• Provide guidance on emerging issues, regulatory expectations, and next-step actions to ensure successful delivery of commitments.

Western Union Competencies:

Customer Focus

• This role has minimal customer interaction and primarily supports the Compliance team in regulatory engagement and compliance obligations, helping WUFSA grow safely and deliver positive customer outcomes.

Management & Planning

• Support effective regulator engagement by providing guidance, documenting best practices, and building capability within the local Compliance team through knowledge transfer.

Business Expertise

• This role requires a strong understanding of Western Union’s operations to balance regulatory compliance with positive customer outcomes.

Leadership

• Lead regulatory communications, facilitate knowledge transfer, and provide expert guidance to strengthen Compliance team capability.

Core Factors:

Functional Knowledge

• Requires extensive subject matter expertise and practical experience to effectively navigate a rapidly evolving environment and provide immediate value across internal and external regulatory engagement.

Area of Impact

• The primary focus of this role will be on having an impact on Western Union Australia compliance team.

Nature of Impact

• This role drives strong regulatory engagement through leadership, guidance, and influence, while ensuring ongoing knowledge transfer and capability development within the Western Union Australia Compliance team.

Problem Solving

• Leverage advanced analytical and problem-solving skills to respond to evolving regulatory requirements, support business objectives, and provide real-time compliance guidance and solutions.

Role Requirements:

• Bachelor’s or Master’s degree preferred; equivalent experience will also be considered
• 7+ years’ experience, with experience in working in a regulator and with a regulator very important

Additional Skills:

• Strong experience and knowledge of compliance, focusing on regulatory compliance and interactions
• Strong senior stakeholder engagement, training, and history of knowledge transfer should be advanced.
• Strong ability to present complex information in a simplified way.
• Strong ability to work in a fast moving rapidly evolving environment

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. However, due to the nature of this role, there is no specific office location where the employee is expected to report. The employee must align with their manager on other expected in-person collaboration opportunities.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Australia specific benefit include:

• Employee Wellness

Other Details

We are passionate about honoring our employee’s identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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