Data & Reporting Coordinator

We are committed to providing services for people with low vision or blindness by tailoring solutions to help overcome barriers and build independent and fulfilling lives.

We are united in our shared mission of creating opportunities, championing the rights of people with low vision or blindness, and building communities who share our mindset and ambition for accessibility and inclusivity.

With a strong culture of innovation, learning, flexibility and belonging, we live our values and allow our team members to be the best version of themselves inside and outside work. 

We are seeking a Data and Reporting Coordinator to join our Marketing team in a full-time, permanent capacity. Based in St Leonards, this role plays a key part in supporting fundraising and marketing operations through the accurate management of data, reporting and campaign processes. Working across Salesforce and related marketing technology platforms, you'll help ensure data integrity, deliver reliable reporting and support informed decision-making that enables us to create meaningful connections with supporters and maximise our impact for people with low vision and blindness.

Key Accountabilities:

• Prepare, validate, cleanse and reconcile data for import into Salesforce and other marketing technology platforms.
• Support campaign set-up, campaign structure maintenance and ongoing data administration activities.
• Monitor and maintain data quality, identifying and resolving discrepancies, duplicate records and integrity issues.
• Produce and distribute regular fundraising and campaign performance reports and dashboards.
• Support data analysis activities by identifying trends, anomalies and insights within campaign and supporter data.
• Collaborate with fundraising, marketing and external stakeholders to interpret data requirements and support campaign delivery.
• Maintain process documentation and follow established data governance and quality control procedures.
• Contribute to continuous improvement initiatives that enhance data quality, efficiency and reporting capability

Key Skills & Experience:

• Experience working with data imports, data validation, reconciliation and data quality processes.
• Strong data literacy and confidence working with large datasets.
• Advanced Microsoft Excel skills including formulas, lookups, pivot tables and data manipulation.
• Experience using CRM systems, preferably Salesforce.
• Working knowledge of SQL for data extraction, validation or troubleshooting.
• Strong attention to detail and commitment to maintaining data accuracy and integrity.
• Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
• Strong communication and stakeholder engagement skills.
• Experience with Power BI, marketing automation platforms or fundraising environments will be highly regarded.

Benefits that Guide Dogs offer: 

As a member of the Guide Dogs team, you will have access to a wide range of benefits tailored to your needs.

• A competitive remuneration package is available commensurate with skills and experience, which includes tax free salary packaging of up to $15,900. 
• EAP - Get support when you need it with Employee Assistance Program counselling sessions.
• Me Days – Receive two paid days per year to support your health and wellbeing.
• Paid Parental Leave – take time to bond with your new child with 15 weeks paid leave after qualification period
• The option to purchase up to 4 weeks additional leave each year.
• Employee benefits program and Reward and Recognition program.
• Annual flu vaccinations. 
• Support for your professional development including paid study leave and educational assistance.
• Join an organisation that makes a meaningful and positive impact on our society.

Guide Dogs Values: 

• Our clients come first in everything we do 
• Walk the Talk - The buck stops with us. So we keep our word and keep going, no matter what.
• Lead with Head and Heart - Forever focused on our purpose and mission, we combine care and careful planning to deliver successes worth celebrating.
• Lift each other - From a guiding hand to a high five, we unleash and acknowledge everyone's potential.
• Never stop exploring - We're fearlessly creative. We've always asked and answered the tough questions and if there's a better way, we'll find it. 

Guide Dogs NSW/ACT are proud to be an inclusive workplace that reflects our clients and the broader community and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We offer equal employment opportunity regardless of your disability, gender or gender identity, race, religion, sexual orientation, age, marital or domestic status, carer status, or political opinion.

If you require an adjustment within the recruitment process, please contact jobs@guidedogs.com.au to inform us of your preferred method of communication.