Reservations Agent

Job Description

ALL about the role:

Role

Often the first point of guest contact, your main role is assisting and completing individual and group reservations for our guests - ensuring a smooth start to their stay with us and leading our Reservations team as well as:

Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the groupMaintain fluency with the Accor Live Limitless Loyalty ProgramOversee accuracy of room blocks, reservations, and rate codesProcess all reservation requests, changes, and cancellations with different channelsIdentify guest reservation needs and determine appropriate room typeExplain guarantee, special rate, and cancellation policies to callersAccommodate and document special requests Follow sales techniques to maximize revenue Respond to any challenges found for accommodating rooming requests Set-up proper billing accounts according to Finance policies Troubleshoot and resolve guest issues or escalate/refer to appropriate department