Member Service Consultant - Service

Kickstart or grow your career in banking with a purpose-led, customer-owned Bank.

Full time, part time and casual opportunities availableMandatory 6-week full-time paid training programStart date: 26 October 2026Rotating roster across Monday to Friday and Saturday hoursIf you enjoy helping people, solving problems and having conversations that make a real difference, this is a great opportunity to join Beyond Bank as a Member Service Consultant in our Member Service Call Centre.

Beyond Bank is one of Australia’s largest 100% customer-owned banks, supporting more than 300,000 members across personal, business and community banking. With over 50 branches across the country, we're building stronger financial futures and creating meaningful impact where it matters most.

As a Certified B Corp, we’re proud to use our business as a force for good and make decisions that support our members, people, communities and the planet.

Job Description

The role

As a Member Service Consultant, you’ll be the first point of contact for members who need support with their banking. Primarily working through inbound phone calls, you’ll listen, understand what each member needs and provide clear, helpful solutions through phone and digital channels.

This is a fast-paced, service-focused role where no two conversations are the same. You’ll help members with everyday enquiries, transactions, product information and problem solving — all while creating a positive and professional experience.

What you’ll do

Help members with banking enquiries, transactions and digital banking supportProvide friendly, accurate and professional service across phone and digital channelsUnderstand member needs and identify suitable products, services and solutionsResolve enquiries efficiently while maintaining accuracy, privacy and complianceWork with your team and the wider organisation to achieve great member outcomesPlease note: You’ll need to be available for the full six-week training program and flexible to work a rotating roster Monday to Friday between 8.00am and 8.00pm, and Saturdays from 9.00am to 3.00pm CST.

Qualifications

Who we’re looking for

You’ll bring a genuine passion for helping people, strong attention to detail and the ability to stay calm and confident in a busy environment. Most importantly, you’ll be eager to learn and committed to creating positive member experiences.

You don’t need banking experience to apply. We’re looking for people with strong customer service skills, a positive attitude and the confidence to learn. We’ll provide six weeks of full-time training, ongoing coaching and the support you need to build a rewarding career.

This role is ideal if you have experience in retail, hospitality, contact centres, administration, sales or another customer-facing environment and are ready to take the next step in your career.

Additional Information

What’s in it for you?

At Beyond Bank, you’ll work with people who support, encourage and challenge you to reach your potential. We’re guided by our values of Member Obsession, Empowering Communities, Shared Ambition and Championing Sustainability.

You’ll join a supportive team, receive structured training and coaching, and build practical skills that can open future career pathways across banking and financial services.

We have a great range of Benefits

Six weeks of full-time paid training plus ongoing coaching and supportAdditional 3 paid work-life balance daysPaid community volunteer daysEmployee discounts, wellbeing initiatives and employee/family assistanceA flexible hybrid working environmentCareer development opportunities in a supportive, inclusive workplaceWe’re committed to inclusion

We welcome candidates who reflect the diversity of the communities in which we operate and actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ people and culturally diverse community members to apply.

If you require adjustments during the application, recruitment, selection or assessment process, please contact us at recruitment@beyondbank.com.au.

If you’re looking for a role with purpose, great people and genuine development, we’d love to hear from you.

Our recruitment process

Our process may include a phone screen, video screen, virtual or face-to-face interview, psychometric testing and relevant background checks.

To learn more about Beyond Bank, visit beyondbank.com.au or contact recruitment@beyondbank.com.au.

Applications close 06 September 2026.

Apply today — we’ll begin screening and interviewing suitable candidates as applications are received.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.