Community Support Worker

Role Purpose

To provide quality domestic assistance support to aged care customers, helping them to maintain independence while living in their own home. Positions available in the areas of Lismore, Ballina, Casino, Evans Head and Kyogle.

Responsibilities

• Provide in-home services and supports to customer’s including: dusting, vacuuming, sweeping, mopping, cleaning indoor windows, washing dishes, meal preparation, changing bed linen, laundry, ironing, social support, shopping, cleaning bathroom/toilets and inside fridges/cupboards.
• Provide support to customers participating in group activities, including, transport and mobility assistance, personal care, monitoring well-being, encouraging engagement, assisting in the provision of meals.
• Provide services and supports to customers with more complex requirements including: personal care/showering/toileting, medication support, behavioural management, respite and transport services.
• Monitor customers health and wellbeing, living conditions and circumstances and report any changes or concerns.
• Provide a high standard of customer service and establish and maintain effective working relations with customers and carers.
• Complete, update and maintain all relevant customer related information in the Customer Management System (CMS).
• Adhere to all Lifebridge policies, standard operating procedures, safe work practices and workplace health and safety requirements.
• Participate in work related training including completion of on-line modules, staff meetings, workshops, mandatory competency assessments and ongoing learning activities as required.

Knowledge and Skills

• Certificate III in Disability, Aged Care, Individual Support, Community Services or equivalent experience as a support worker.
• Experience in cleaning services, aged care, or hospitality/accommodation services.
• Effective interpersonal and written/verbal communication skills and experience in customer service.
• Sound computer skills and ability to use smartphone technology and applications.
• Ability to work independently, remotely and with minimal supervision.
• Current Drivers Licence and ownership of a roadworthy vehicle with comprehensive or third-party property vehicle insurance.
• Current NDIS Worker Check
• First Aid Certificate.