Warehouse Manager

Job Title: Warehouse Manager – NSW & VIC
Reports To: Operations Manager
Department: Operations & Supply Chain
Location: Based in NSW (with occasional travel between sites)
Employment Type: Full-Time

Number of Direct Reports: 6

Position Overview:

We are seeking a highly organised and proactive Warehouse Manager to oversee our warehouse operations across our NSW (Castle Hill and Morisset) and VIC locations. This role plays a critical part in managing day-to-day operations, improving efficiency, and ensuring seamless coordination between administration, purchasing, logistics and sales departments.

Key Responsibilities:

Warehouse Operations:

• Oversee stock management across NSW and VIC warehouses.

• Maintain accurate stock records and monitor stock levels.

• Report stock availability to the sales team and coordinate inter-warehouse transfers.

• Manage inbound and outbound logistics for both international and Domestic (Metro & State) shipments.

• Supervise weekly cycle counts and maintain accurate inventory records.

• Ensure proper labelling, storage, and quality control of warehouse goods.

• Lead and supervise the warehouse team.

• Receive and inspect incoming shipments for damage or discrepancies.

• Coordinate the timely and accurate dispatch of orders with correct packaging and quality checks.

• Operate warehouse equipment such as counterbalance and high-reach forklifts.

• Load and unload containers and trucks across multiple sites including Castle Hill, Morisset and Knoxfield Vic as required.

• Assist with assembly of equipment when necessary.

• Travel between warehouses as necessary.

• Continuously improve warehouse layout for optimal efficiency and space utilisation.

• Ensure compliance with workplace health and safety regulations.

• Manage returns, damaged goods, and general warehouse upkeep.

Sales Support & Interdepartmental Coordination:

• Provide product training to the sales team when needed.

• Collaborate with multiple departments including Morisset & VIC warehouses, Accounts, Sales and Management.

• Assist walk-in customers with inquiries and purchases.

• Train new hires in both warehouse and accounts functions.

• Address and resolve customer complaints or special requests.

• Offer suggestions for quality improvement and process optimisation.

• Liaise with local suppliers and transport providers.

Skills & Qualifications:

• Proven experience in warehouse management and inventory control.

• Strong understanding of MYOB and eCommerce platforms like BigCommerce.

• Proficient in financial reconciliations and general accounts processes.

• Excellent communication and leadership skills.

• Hands-on experience with warehouse equipment and logistics coordination.

• Forklift license (counterbalance and high reach) preferred.

• Ability to multitask, prioritise responsibilities and solve problems effectively.

• High attention to detail and accuracy in both admin and stock control functions.

• Willingness to travel between sites and provide hands-on support where needed.

Work Conditions:

• Based in NSW with travel to Morisset and VIC warehouse as necessary.

• Physical warehouse work as required, including forklift operations.

• Mix of office-based administrative duties and on-site warehouse management.